by rogrogrog » Thu Jun 28, 2018 10:27 pm
Thanks for trying. Sorry it's a frustrating one - I've read every section of the manual that seems to be relevant, trawled the forum, and tried several varieties of re-install. I've spent many, many hours on it.
Unfortunately, in upgrading to the beta versions, things seem to have worsened. It was the case that MMW was syncing to MMA, but not vice versa. Now, neither are working.
If, by 'steps', you mean "What steps am I taking?", then:
I plug in device (Moto x4, with MMA on 64g SD card). MMW recognises.
On summary tab, I've checked "scan as soon as connected", not checked "auto sync", not checked "automatically unmount", have checked "remote sync rights".
On auto-sync --> device tab, I've checked collections for music and playlists. Not checked "random subset". Have checked "Delete other files" / Unselected Library files.
On auto-sync --> Library tab, I've checked "Auto-Sync new files to the PC", and then selected MediaMonkey, Music, and Playlists. Have checked "Confirm updates", and "Auto-sync metadata".
On pressing the "Auto sync" button, MMW prepares list of files, then begins copying.
There are a couple of error messages relating to specific music files, which seems normal and correct.
Auto-sync finishes.
Problem 1: New files and playlists in MMW aren't transferred to device.
Problem 2: In MMA, new playlists can't be created, however changes to existing playlists can be made (but are not synced back to MMW).
Is this the sort of information you're after?
Any ideas on what I should try, or check?
Also, is paid tech support available? ...I've paid a lifetime subscription, but I've spent a month on this problem and would really like to get it sorted. Thanks.
Thanks for trying. Sorry it's a frustrating one - I've read every section of the manual that seems to be relevant, trawled the forum, and tried several varieties of re-install. I've spent many, many hours on it.
Unfortunately, in upgrading to the beta versions, things seem to have worsened. It was the case that MMW was syncing to MMA, but not vice versa. Now, neither are working.
If, by 'steps', you mean "What steps am I taking?", then:
I plug in device (Moto x4, with MMA on 64g SD card). MMW recognises.
On summary tab, I've checked "scan as soon as connected", not checked "auto sync", not checked "automatically unmount", have checked "remote sync rights".
On auto-sync --> device tab, I've checked collections for music and playlists. Not checked "random subset". Have checked "Delete other files" / Unselected Library files.
On auto-sync --> Library tab, I've checked "Auto-Sync new files to the PC", and then selected MediaMonkey, Music, and Playlists. Have checked "Confirm updates", and "Auto-sync metadata".
On pressing the "Auto sync" button, MMW prepares list of files, then begins copying.
There are a couple of error messages relating to specific music files, which seems normal and correct.
Auto-sync finishes.
Problem 1: New files and playlists in MMW aren't transferred to device.
Problem 2: In MMA, new playlists can't be created, however changes to existing playlists can be made (but are not synced back to MMW).
Is this the sort of information you're after?
Any ideas on what I should try, or check?
Also, is paid tech support available? ...I've paid a lifetime subscription, but I've spent a month on this problem and would really like to get it sorted. Thanks.
