by Peke » Sat Nov 18, 2023 6:12 pm
Hi,
Like Lowlander said A debug log would be most welcome as it will tell us what is going on.
If you don't want to send us a debug log, you can try the following, and this may be caused by a permissions problem. There have been some reports of this arising if the device updates (e.g. Android 13-->14) and permissions aren't updated as required by the new version.
You can confirm whether this is the case by navigating in MMA to Home > Folders > Files > ... and attempting to play tracks. If they play correctly, but don't play correctly via Home > Music > ..., then it's likely that there's a permissions problem.
Two possible solutions:
1) Manually trigger a permissions update. In MMA, go to Options > Library and Sync > Choose library folders, and you'll be prompted to re-grant required permissions.
2) Do a clean installation of MMA as described at:
https://www.mediamonkey.com/support/kno ... c-profile/
Can you let us know if this helps?
Hi,
Like Lowlander said A debug log would be most welcome as it will tell us what is going on.
If you don't want to send us a debug log, you can try the following, and this may be caused by a permissions problem. There have been some reports of this arising if the device updates (e.g. Android 13-->14) and permissions aren't updated as required by the new version.
You can confirm whether this is the case by navigating in MMA to Home > Folders > Files > ... and attempting to play tracks. If they play correctly, but don't play correctly via Home > Music > ..., then it's likely that there's a permissions problem.
Two possible solutions:
1) Manually trigger a permissions update. In MMA, go to Options > Library and Sync > Choose library folders, and you'll be prompted to re-grant required permissions.
2) Do a clean installation of MMA as described at:
https://www.mediamonkey.com/support/knowledge-base/mma-install-config/clean-install-delete-sync-profile/
Can you let us know if this helps?