From the 3-dot button next to the device in MMW.

Lowlander wrote: ↑Fri Dec 26, 2025 3:51 pm Could the device be disabled in MediaMonkey?

not sure...how do I able or disable it in MM?

Well not sure about this but when I sone how managed to get my phone back to 5g MM WiFi synch is working again..

Which version of wi-fi or which band you're using shouldn't matter. Your router should be able to route traffic between all of them.

For troubleshooting please start here: https://www.mediamonkey.com/support/kno ... ccessible/

The 2 common problems are wi-fi not allowing to see other devices (common on guest wi-fi) and the Windows Firewall not allowing MediaMonkey to communicate to devices on the network.

now I have a new issue with wireless synching.......My phone is now 6g wireless and I cannot change it back to 5g. So I change my laptop to 6g and still no deal. My laptop will not recognize my phone.

I am sure once I get my laptop to see my Motorola Razr+, MM will see it too.

I am getting no help from my internet provider and am at a loss. Motorola sucks too. This should not be that tough. If I can change my router to 2.4 ghz to 5 ghz, then why can't I force it back to 5 ghz. EERO routers and help both suck. They forced me to 6ghz with no way to go back to 5ghz.

Anyway my question, I am still one version back on MM. Does the new version of MM address anything regarding 6ghz?

I had the same issue with my Motorola Razr+ so I began using the wireless synch feature and it works great! Faster too.
I should mention that I am not using the latest version of MM. I will install that in about a year!

Could the device be disabled in MediaMonkey?

Lowlander wrote: ↑Sat Dec 20, 2025 9:14 pm Check the USB setting on your phone, make sure it's set to file transfer or MTP.

You may also need to unlock your phone after you connect it via USB.

phone is unlocked & USB preference set to file transfer as always...but still MM does not see the phone...even with the media monkey app on the phone as well

Check the USB setting on your phone, make sure it's set to file transfer or MTP.

You may also need to unlock your phone after you connect it via USB.

Hello, I have a Motorola Moto G 2025, /Android, when I connect to my PC, I can easily open it in File Explorer, but it does not open in Media Monkey...I have had 3 previous Moto G Motorola phones that always were able to open via MM.every phone I have ever had, could be seen on MM over the years...btw this phone cannot open in Windows Media Player either...any suggestions?...Thanks...Lou