You can contact Support with your Order Number to get help: https://www.mediamonkey.com/support/knowledge-base/

I'm trying to retrieve my paid copy of this but mycommercedotcom keep sending me a password reset email.
i have to reinstall mm4 on my new computer

Seems a reboot of the machine was required. Issue is resolved.

Hi,
You should install MM_Codec_Pack_2.1.2.105 and check for update.

If that do not help then please open support ticket and we should be able to help.

Hi,
I've had to rebuild my hdd which includes the installation of MMD. When I went to install the MM Codec Pack I'm receiving an "unknown name" error and the installation fails. I have tried both the trial version and my paid version.

MM_Codec_Pack_Trial_2.2.0.106.mmip
MM_Codec_Pack_2.1.2.105.mmip

Has anyone encountered this error or have any suggestions?