Thanks, that works.

I was asked to download debug versions of MMW4 and MMW5. The issue has not been resolved, but now I want to retain only the latest non-debug versions of MMW4 and MMW5 and get rid of the others. But it isn't obvious how to do this. Windows Programs and Features lists only two instances of MMW, MediaM...

Unfortunately Ticket #4533 has not resolved this. As instructed I downloaded debug versions of MMW4 and MMW5 and submitted debug logs of both versions created while I was attempting to sync the Fiio X1 in various scenarios (Fiio on/off when attached, Fiio attached before/after MMW started). Among ot...

Thanks for the explanations.

Thank you. I believe all my classical music tracks appear in the Music Collection, an ad hoc check seems to confirm that. That addresses my concern over whether media files were being omitted from or duplicated on the device - you're saying neither is the case. And again, do these two boxes work the...

I still don't understand.

If I'm already syncing all my music via the Music check box, I don't understand the function of the Classical Music check box. Or are you saying classical music is not synced at all unless the Classical Music box is checked?

And is this the same under MMW4 as MMW5?

I have a mixed music library of classical and non-classical music. I use MMW5 under Windows 10 and sync to a Fiio X1 device via its USB cable. On the Configuration dialogue for the device, the Sync list (Library -> Device) page has check boxes for Music and Classical Music. I assume I always want to...

I have raised ticket #4533 and have submitted logs as requested via that ticket dialogue.

At the time I didn't have the time to follow the suggested actions. The problem still exists. Now I have MMW5 5.0.3.2627, and Windows 10 Home 21H2. The Fiio X1 still syncs properly with MMW4, but will not sync as expected with MMW5. The Fiio has to be powered on when I connect it to the laptop with ...

I have MediaMonkey Gold (Lifetime licence) for Windows 4.1.31.1919 and MM Gold for Windows 5.0.1.2433. They run on a laptop with Windows 10 Home 20H2, 64 bit. My portable device is a Fiio X1, which I sync to MM via the Fiio’s USB cable. Despite apparently having the same config settings under MM v5 ...

I have sent you a Skype text.

Hello Pavle, Well I waited for your Skype for some time, but then I sent you a Skype text saying I was giving up. Never mind. Just a question on clearing down the device. If I do it in Windows Explorer as you suggested, how does MMW know the deletion has occurred? Where does MMW keep its database fo...

I tried the debug log and support ticket route, and all I was told was that my device profile is set up correctly. I'm wondering if there's a problem with whatever database MMW maintains for the device. How can I clear down the device in such a way that MMW knows it is clear, allowing me to resync t...

With the device hooked up to MMW, I can display the device's music files in MMW and delete them manually. But surely I shouldn't have to do that.

Unless I misunderstand you, I've already done what you suggested. As I said, in my Portable Device Sync config for the X1, on the Auto-Sync (-->Device) tab, ‘Delete other files and playlists from the device’ is checked and set to ‘All other media files’. Confirm deletion is also checked. But files o...