[Solved] How to open a support ticket ?

[Tornado21]

Hello,

When I click on "Support > Submit a ticket", it says I need to be logged.
So I try to log on the left of website > Invalid Username or Password

So I click on Register and I'm redirected to this board, already logged with my username "Tornado21"...

Please can someone help me ?

[Lowlander]

Make sure you use the correct Case for the Username for Support.

https://www.mediamonkey.com/support/ind ... t-web-site

[Tornado21]

Hello,

I think I've tried everything (Cases, Username, Adress), even logout from Forum to Login on Support but it doesn't work : I can only login into this forum...

[Peke]

Try to change Password on Forum and log into support with new password.

[Tornado21]

Hello,

It works with another password (maybe it was too strong). Thank you !