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[SOLVED] MM keeps crashing
Posted: Wed Jun 19, 2019 5:32 pm
by a1i.c
Hi
I'm on Windows 10 Pro 64 bit on a Surface 3. I have about 18,000 songs on my My MM is version 4.1.24.1883PC.
Whenever I open MM, it crashes. If I try to import an album, it crashes. I let it monitor my C drive - it doesn't finish, it crashes. I change the settings to not monitor my C drive, but as it crashes, the change of settings don't work.
I'm at a loss what it do as it is my tool to keep my tunes in place.
Please help!
Re: MM keeps crashing
Posted: Wed Jun 19, 2019 6:06 pm
by Peke
Hi,
Can you try to install latest beta Debug version from
http://www.mediamonkey.com/forum/viewto ... 54426&sd=d as a portable?
Also it would be interesting to install MM5 Beta portable from
https://www.mediamonkey.com/forum/viewt ... 86639&sd=d
Let us know if they crashes also.
Re: MM keeps crashing
Posted: Thu Jun 27, 2019 9:49 am
by a1i.c
I'll try and remember to do this either tonight or tomorrow night.... possibly the weekend
Re: MM keeps crashing
Posted: Sat Jun 29, 2019 8:15 pm
by a1i.c
Pavle
So I have installed MediaMonkey_4.1.25.1885_Debug.
It encountered an error so I've sent it off as I can't attach it here.
I have also installed MediaMonkey_5.0.0.2183_Debug as a fresh install. It didn't take long for my media to be found and updated. It didn't crash.
So I'll be using MM5. I need to check that my ipod
Re: MM keeps crashing
Posted: Sat Jun 29, 2019 10:50 pm
by Peke
Hi,
If you stumble on Crash Again in MM4 you have more info/details link in dialog and there you can copy to Clipboard on crash.
After that you can use CODE (</>) in reply here or open support Ticket and attached txt file with error content.
Re: MM keeps crashing
Posted: Sun Jun 30, 2019 5:34 pm
by a1i.c
Pavle
I can't copy the error code as the max characters is 60,000 and it has 114,303 characters!
I'll open a ticket.
As an aside, MM5 doesn't recognise my ipod (6th generation 128GB). Any ideas how to get it recognised?
Thanks.
Ali
Re: MM keeps crashing
Posted: Sun Jun 30, 2019 9:18 pm
by a1i.c
Thank you Pavle for taking the time to get onto my PC and sort out MM4 for me. It now seems to be working fine and no longer crashing.
~and sorting out MM5 / ipod issue.
Really pleased you were still awake half way through the night.
Re: [SOLVED] MM keeps crashing
Posted: Sun Jun 30, 2019 9:29 pm
by Peke
Hi,
UI positions and configuration somehow got corrupted and
http://www.mediamonkey.com/support/inde ... o-defaults was needed.
Once MM4 started to work and not left background processes on crash MM5 also started to recognize iPod.
Happy Monkeying!