Not getting very far with sync

Get answers about syncing the current release of MediaMonkey with iPods and other devices.

Moderator: Gurus

pcbodgeroo
Posts: 3
Joined: Sat Jun 23, 2018 10:59 am

Not getting very far with sync

Post by pcbodgeroo » Sat Jun 23, 2018 11:04 am

Hi all

Have returned to MM after a long break having moved to an iphone (I had an iPod classic years ago which I miss).

I had some problems with device detection which were resolved by downloading iTunes directly rather than via the Windows Store.

The iPhone (SE) is detected and I have located the files I want to transfer but it starts to sync and then stops and disconnects.

Any ideas?

Pcbodgeroo

Lowlander
Posts: 45846
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Not getting very far with sync

Post by Lowlander » Sat Jun 23, 2018 3:39 pm

Which version of MediaMonkey, iOS and iTunes are you using?
Lowlander (MediaMonkey user since 2003)

pcbodgeroo
Posts: 3
Joined: Sat Jun 23, 2018 10:59 am

Re: Not getting very far with sync

Post by pcbodgeroo » Sun Jun 24, 2018 3:38 pm

Doh!

IOS 11.4 on iphone SE
ITunes 12.7.5.9 from iTunes directly (not Windows store)
MM standard 4.1.20.1864

Cheers

pcb

Lowlander
Posts: 45846
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Not getting very far with sync

Post by Lowlander » Sun Jun 24, 2018 4:13 pm

You can try things like a different USB port on PC and different cable. Otherwise capture the sync in a debug log (step 4b) and attach the log to a Support Ticket: http://www.mediamonkey.com/forum/viewto ... ?f=12&t=69
Lowlander (MediaMonkey user since 2003)

pcbodgeroo
Posts: 3
Joined: Sat Jun 23, 2018 10:59 am

Re: Not getting very far with sync

Post by pcbodgeroo » Mon Jun 25, 2018 2:24 pm

Thanks

Will give that a shot

PCB

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