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MM Android Pro can't find sync server [#15000]

Posted: Wed Aug 01, 2018 6:56 pm
by CptCeeJay
Hello,
I have installed Media Monkey Gold v4 on my PC and Media Monkey Pro (Android) on my Samsung Note 8. My desktop uses a wired connection to the internet (no wifi) so I connect my Note 8 to my PC via USB cable. My PC can see my Samsung and SD card where I store my media but when I try to sync from my phone it hangs up at the "Select Sync Server" 'searching' step. What is supposed to happen at that point if I am not using wifi to connect to my PC? Any help you can provide is appreciated.
Thank you.
- CJ

Re: MM Android Pro can't find sync server

Posted: Thu Aug 02, 2018 10:34 am
by Lowlander

Re: MM Android Pro can't find sync server

Posted: Sat Aug 04, 2018 8:32 pm
by Peke
Hi,
Try to put MMA into scan Server mode and restart MMW while it is still scanning?

Does it shows MMW server then?

Re: MM Android Pro can't find sync server

Posted: Fri Aug 10, 2018 5:36 pm
by metalewd
This has worked for me, but has stopped working. Cannot find server at all now. Doing total reinstall

Re: MM Android Pro can't find sync server

Posted: Sun Aug 12, 2018 4:38 am
by metalewd
Hi this has turned into a disaster for me. Cannot sync via USB, haven't been able to for ages, and now my MMA cannot find the server EXCEPT when I restart my phone. Then I am able to sync until I go back to another function in MMA, then I lose the connection. When my son turns on his laptop, my phone has no problem picking up his server.

Re: MM Android Pro can't find sync server

Posted: Sun Aug 12, 2018 7:12 am
by metalewd
If I restart my PC, MMA finds the server and I can sync. But as soon as I do anything else, example exit the sync page in MMA, the connection is lost.

Re: MM Android Pro can't find sync server

Posted: Sun Aug 12, 2018 2:20 pm
by Lowlander
Which version of MMA and MMW? Try a reboot of device, PC and router.

Wifi problems: http://www.mediamonkey.com/support/inde ... ork-at-all
USB problems: http://www.mediamonkey.com/support/inde ... tion-fails

Re: MM Android Pro can't find sync server [#15000]

Posted: Sat Nov 17, 2018 2:53 pm
by metalewd
Hi back again.
I am using the latest MMW and MMA, I always do.
I now cannot sync at all via USB or WiFi.
Via USB it always says cannot sync to SD card. Do I need a new SD card?
I don’t think so it seems to work for everything else on my phone.
Via WIFI, well, having recently moved house, again, MMA does not recognize my device at all over
my network. Yes, I have reinstalled both MMA and MMW several times. I have rebooted my phone and my router several times. Yes all the correct boxes are ticked.
The only thing I haven’t done is a W10 reinstall and I was hoping to avoid that.
Very depressing as have been a loyal MM user for many years.

Re: MM Android Pro can't find sync server [#15000]

Posted: Sun Nov 18, 2018 7:37 am
by metalewd
MMA will now sync to phone only after restart of PC and and possibly phone. After syncing a couple of times it freezes and I must restart server. I am not the only one with this problem, friends have reported same issue.

Re: MM Android Pro can't find sync server [#15000]

Posted: Sun Nov 18, 2018 9:01 am
by Peke
Hi,
Not sure I follow. Are you saying that MMW server freeze after couple of syncs?

Re: MM Android Pro can't find sync server [#15000]

Posted: Mon Nov 19, 2018 4:38 am
by metalewd
No, MMA freezes. Have to restart it and also restart PC.

Re: MM Android Pro can't find sync server [#15000]

Posted: Tue Nov 20, 2018 12:37 pm
by Peke
Hi,
It is very strange behavior especially as MMA should not interfere with PC behavior. Only thing I can think of is taht there is Hardware problem (HDD bad sector) that lock PC during File read otherwise just MMW restart should resolve problem.

It would be good that we create complete Logs of MMA and MMW.

For MMA after restart Simply Send Debug log ⋮ -> About MediaMonkey -> Send Logs and write down log id before you send so that we can attach with MMW log.

For MMW Log you need to set DBGView to log directly to file (From File Menu) and follow steps described here https://www.mediamonkey.com/forum/viewt ... ?f=26&t=69

After all that Open support ticket and send us all collected information (compress to ZIP if needed to make them smaller).

Hopegully we will figure out what is going on.

Re: MM Android Pro can't find sync server [#15000]

Posted: Fri Nov 23, 2018 7:38 pm
by metalewd
Windows 10 / i7-6700K/ Crucial M4 250GB SSD / WD 2TB WDC WD20EARS-00MVWB0 / NETGEAR D7000 /
MMW - latest / LGV20 - Samsung Evo 64GB microSD / MMA - latest

https://www.mediafire.com/file/pjga6c88 ... C.rar/file

Re: MM Android Pro can't find sync server [#15000]

Posted: Sat Mar 16, 2019 12:42 am
by TedMM
Same Problem. But i can provide some more information.

After starting the MM i need to go into the options and switch the UPNP/DLNA MediaMonkey Lib entry from automatic IP to static. After this the MM work again, but only for a decent time.

Regards.

Re: MM Android Pro can't find sync server [#15000]

Posted: Tue Apr 09, 2019 12:59 am
by metalewd
Yep I posted logs, probably didnt do it right or something. Didnt hear anything about them. Anyway my MM wifi is toast. does not work.