MediaMonkey forum

Hi guys,

After many faithful & happy years of service, MMA has started playing up on me. When listening through headphones the track will all of a sudden stop. It usually happens the first track I listen to near the middle/end. I usually skip to the part of the song I was listening to and continue but it stops half way through the next track as well.

It seems random as well as it can do it for 5 or 6 tracks in a row but then sometimes only the first couple. After it has stopped a few times it seems to work OK but is frustrating getting to that point.

I have reinstalled MMA and searched the forum but cannot find an answer.

Please help!

Are you using a Huawei phone? Huawei aggressively kills background processes for any apps other than its own, including media players that are actively playing music.

https://www.androidpolice.com/2018/07/2 ... anagement/

If not, are they Bluetooth or wired headphones and which version of MMA?

rivorson wrote: ↑Wed Aug 29, 2018 7:51 am Are you using a Huawei phone? Huawei aggressively kills background processes for any apps other than its own, including media players that are actively killing music.

https://www.androidpolice.com/2018/07/25/vlc-blacklists-huawei-phones-play-store-alleges-poor-background-app-management/

I experience the same problem with MediaMonkey Pro on my Huawei Mate 9 Pro, and is your info fact, the only way to solution is to get rid of the Huawei phone

RBS wrote: ↑Wed Aug 29, 2018 4:14 pm I experience the same problem with MediaMonkey Pro on my Huawei Mate 9 Pro, and is your info fact, the only way to solution is to get rid of the Huawei phone

When it was in the news I think I read an article that said Huawei was working on a system update that would hopefully fix the issue. I don't know how fast or reliable they are for updates though, and there's no guarantee that every Huawei phone would be updated.

I have an Oppo F1s and have not had any upsets until this problem started a few weeks back. The headphones are wired.

Thanks for your replies.

Could it be that the headphones become disconnected temporarily with movement?

The jack is pretty secure and doesn't come out easily. It happens when I have a wired connect in the car. Also the track seems to reset to the start.

Send a debug log (from About) right after you experience this and reply here with the log ID.

Sorry for the delay. I sent a debug log the ID is NQKQSRQ2N8

Unfortunately, it seems that MMA was killed by the system.
Have you any idea what can cause it?
Maybe something like this https://www.youtube.com/watch?v=f0Cguc9Uun0
You can try to allow MMA if it's disabled.

SOLUTION regarding Huawei Mate 9 Pro (and maybe others)
I have been in contact with Huawei Consumer support here in DK, and their solution is related to power saving.

Anyway here's the solution that made it work for me:

Go to your phones 'settings' > 'battery' > 'settings' (upper right corner) > disable 'power-intensive prompt' > > go back to the prior page, and select 'launch' > 'disable 'manage all automatically' - now it works, and my MediaMonkey has now played flawless for more than an hour, and suddenly I became glad for my phone again

MMA stops playing after 3 minutes. App shuts down. Device is laying flat on my desk. Android 8, Huawei p10 lite

See above, this is a Huawei "feature".