Lost username/password for MM Support
Posted: Sun Dec 02, 2018 4:38 pm
Hello. I am a MM Gold customer. I have been on the forum before but have lost all my usernames and passwords. So I had to create another for the forum.
As said I lost all my usernames/passwords. In Support there is a place to deal with lost passwords, but none for lost usernames so I have been unable to get to support without logging in. In my registry HKEY/SOFTWARE/MEDIA MONKEY it shows my username as "Douglas Bonnecarrere", but it is not recognized as my username when I try to reset my password. And emailing MM gets me an email that says to login to support. Hard to do without a username/password. So I can't update my MM Gold product or contact support. So my question is; How can I recover or reset my username/password, or how can I actually contact Support without a username/password? Thanks
As said I lost all my usernames/passwords. In Support there is a place to deal with lost passwords, but none for lost usernames so I have been unable to get to support without logging in. In my registry HKEY/SOFTWARE/MEDIA MONKEY it shows my username as "Douglas Bonnecarrere", but it is not recognized as my username when I try to reset my password. And emailing MM gets me an email that says to login to support. Hard to do without a username/password. So I can't update my MM Gold product or contact support. So my question is; How can I recover or reset my username/password, or how can I actually contact Support without a username/password? Thanks