Memory read error on Windows shutdown or restart [#16234]

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pbryanw
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Joined: Fri Jun 04, 2010 11:02 am

Memory read error on Windows shutdown or restart [#16234]

Post by pbryanw » Sun Aug 11, 2019 2:19 pm

Hi,

I'm running MM 5.0.0.2191 on Windows 10 1903 x64.

If MediaMonkey is open & running when I shutdown or restart Windows, I get the error below when this happens:
https://1drv.ms/u/s!ArFVkgMSc1NUiv8Z30kb3AgHYRRdHA

Any help is gladly appreciated.

Thanks, Paul.

MiPi
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Re: 2191 - Memory read error on Windows shutdown or restart

Post by MiPi » Mon Aug 12, 2019 2:23 am

Reproduced, thanks, we will look at it.

pbryanw
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Re: 2191 - Memory read error on Windows shutdown or restart

Post by pbryanw » Mon Aug 12, 2019 11:53 am

@MiPi - Thanks, that's great to hear! Thanks for your help with this.

pbryanw
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Re: 2191 - Memory read error on Windows shutdown or restart

Post by pbryanw » Mon Dec 30, 2019 4:16 pm

Hi, I wonder if there's an open bug report for this issue, that I would be able to follow?

Unfortunately, it's still present in MM5.0.0.2219 and it's slightly annoying, because I have to remember to exit MediaMonkey every time I shutdown or restart Windows - otherwise I get this pop-up.

Thanks again, Paul

BMF
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Re: 2191 - Memory read error on Windows shutdown or restart

Post by BMF » Tue Dec 31, 2019 4:12 am

Same here. It is really annoying. Especially when you are late leaving the house ;-). By the way the current release 2219 seems to have more problems on my system. Even the white screen was back (Barry told about it too).

But this is not the day for complaining :-). I wish all the diligent developers and the curious forum users a happy and a good year 2020. Keep on monkeying.

bmf
nothing but a bmf ....
--------------------------
Windows 10 Professional (64 Bit); MM 4 (lifetime licence);
iPod Classic, Sonos

pbryanw
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Re: 2191 - Memory read error on Windows shutdown or restart

Post by pbryanw » Wed Jan 01, 2020 6:05 pm

BMF wrote:
Tue Dec 31, 2019 4:12 am
But this is not the day for complaining :-). I wish all the diligent developers and the curious forum users a happy and a good year 2020. Keep on monkeying.
Well said BMF :) Happy New Year to everyone, and thanks to all the forum users & developers for the incredible work on MediaMonkey 5 last year. I'm really hoping I'll get to use the finished version in 2020 :D

Ludek
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Re: 2191 - Memory read error on Windows shutdown or restart

Post by Ludek » Thu Jan 02, 2020 4:05 pm

Thank you all the followers! We are also wishing you all a great New Year (and feedback :-) ) in 2020!

And we are also hoping to finally finish and release MM 5.0 in 2020 ;-)

As for the original issue reported here:
I cannot replicate and I think that MiPi has already fixed it some time ago -- so it must re-occur?

Could you give us more info? Especially:
- does it always appear or it is related to an action that is being performed in MM5 (e.g. playback or a background thread) ?
- could you re-attach the screengrab - as the OneDrive link is no longer valid
- could you set up DbgView to log to a file before the shutdown so that we could see at least debug log ?

pbryanw
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Re: 2191 - Memory read error on Windows shutdown or restart

Post by pbryanw » Thu Jan 02, 2020 6:00 pm

@Ludek - Thanks again for your help with this. It's much appreciated.
Ludek wrote:- does it always appear or it is related to an action that is being performed in MM5 (e.g. playback or a background thread) ?
It seems to make no difference whether an action is being performed or not - like MM5 playing a file, or a background thread running. The error nearly always gets triggered for me when MM5 is open, and then I either restart or shutdown the computer.
Ludek wrote:- could you re-attach the screengrab - as the OneDrive link is no longer valid
I've uploaded a new screenshot to my OneDrive space. This was taken after the pop-up had appeared, and the Window's close app dialog had just got triggered: https://1drv.ms/u/s!ArFVkgMSc1NUjPlSMXExdK2uDr3frA
Ludek wrote:- could you set up DbgView to log to a file before the shutdown so that we could see at least debug log ?
I'm having a bit of trouble with this, unfortunately. I open MM5, open DbgView, trigger Windows restart, the pop-up appears on the shutdown screen, and then I cancel the shutdown. However, once I'm back in Windows, DbgView has also got shut down.

Is there a way to keep DbgView open once I cancel the shutdown, or is there another way of doing this?

Thanks, Paul

Peke
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Re: 2191 - Memory read error on Windows shutdown or restart

Post by Peke » Thu Jan 02, 2020 7:03 pm

Hi,
I would suggest that you tell DBGview to LOG to File directly (File -> Log To file as) as that way log file will contain everything before DBGView was closed.

I only hope it ill close after MMW throw error.
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Pavle
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PetrCBR
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Re: 2191 - Memory read error on Windows shutdown or restart

Post by PetrCBR » Fri Jan 03, 2020 6:51 am

Tracked as 16234.

pbryanw
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Re: 2191 - Memory read error on Windows shutdown or restart

Post by pbryanw » Fri Jan 03, 2020 1:29 pm

Peke wrote:
Thu Jan 02, 2020 7:03 pm
Hi,
I would suggest that you tell DBGview to LOG to File directly (File -> Log To file as) as that way log file will contain everything before DBGView was closed.

I only hope it ill close after MMW throw error.
@Peke - Hi, thanks for your guidance with this. Unfortunately, after enabling "File -> Log to file as" in DbgView, nothing further was captured by DbgView from MM5, after my PC was restarted, and the bug got triggered. I just hope the screenshot and description, will be enough for you to go on for this.

Many thanks as well, for opening a bug report for this - I will continue to track on there.

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