Problem with Dragon naturally speaking [#8242]

[jiri]

The logs indicate that the issue might already be fixed in the recent builds, please try the latest one and in case of problem create the same logs.

Thanks,
Jiri

[alirezanoori]

Yes, it still happens.

Maybe I sent you the wrong .elf file. This file was inside the folder:
...\AppData\Roaming\EurekaLog\MEDIAM~2

Here's the log:
http://www.mediafire.com/?r90u6ayavy6yq8d

I deleted all .elf files. Made the MM crash again but no new .elf file was created. I'm using the debug version of MM.

[jiri]

If you don't get an option to send a crash report, what exactly does happen? Maybe a screenshot or a video would help.

As for the debug log, the latest one isn't complete, i.e. from the start of MM. Also, it indicates that you are running some script/3rd party components, have you tried to remove them?

Thanks,
Jiri

[alirezanoori]

I'll create a video along with a full log and post it here today.

[alirezanoori]

Here are the links:

http://www.youtube.com/watch?v=4ff5Mrt9AIc
http://www.mediafire.com/?5oti627ojj6zd1w

[jiri]

Ok, thanks. The end of the debug log indicates that a different process than MediaMonkey has a problem, namely:

00002011 20.99518585 [8300] Invalid parameter passed to C runtime function.

The [8300] is PID which is different from MM's, which is [8656]. I wonder whether this might be the cause of the problem. You could find out which process is this by looking at Windows Task Manager - Processes tab. Note that you need to enable PID column in View|Columns. Also note that the number might be different in case the application is restarted, i.e. instead of using [8300], please create a new debug and look for a line like the one above and use the number there.

I hope it's clear,
thanks,
Jiri

[alirezanoori]

Thanks for looking more into it.

Yes, I had restarted both programs so I had to create the log again. Well turns out the process (in my case [9364]) was "natspeak.exe" - Dragon NaturallySpeaking software.

So can you fix this or I should contact the Naunce people?! (which I should say that I might never do this cause I'm not using speech recognition I just reported this because I love MM )

[jiri]

I leave the issue open here, we'll try to look into it soon and in case it isn't possible to fix here, will contact their developers.

Thanks,
Jiri

[alirezanoori]

Thank you very much.

[vikshah]

I am a brand-new user of MediaMonkey 4 and have been finding it crashes when I click on a menu. After looking for answers on this forum, I can confirm that I also use Dragon NaturallySpeaking 11.5, and the crash only occurs when I have my user profile loaded. I was considering upgrading to Gold, but as I use Dragon all the time it's important to me that this compatibility issue is first resolved. Let me know how I can help.

[jeffsstuff]

I am having the same problem. I use Dragon Naturally Speaking all the time (due to disability) and, given the choice between Media Monkey and Dragon, I have no choice but Dragon. Please fix this!

[Spip5]

Same problem for me, in transcribing interviews.

If I ask Dragon team for help, I think they are going to tell me not to use MediaMonkey. But I love your software and the 5 sec bindable option is really usefull.

[rusty]

Does the problem still occur if you run MediaMonkey in skinless mode?

-Rusty

[Homerhat]

Did you manage to get a solution to this problem?
I am having the same issue where MediaMonkey crashes when Dragon NaturallySpeaking 12 is active.
MediaMonkey works fine when Dragon NaturallySpeaking is closed. I'm using version 4.1.6.1736

[dtsig]

Did you manage to get a solution to this problem?
I am having the same issue where MediaMonkey crashes when Dragon NaturallySpeaking 12 is active.
MediaMonkey works fine when Dragon NaturallySpeaking is closed. I'm using version 4.1.6.1736

If you don't get a response be sure to create a log report. There is a link in my signature to reporting bugs. Then send it off to the Support section (top of web page)