MM Sync Issues with Galaxy S9
Moderator: Gurus
MM Sync Issues with Galaxy S9
Recently upgraded the SD card in this phone to a 256GB Samsung.
Attempting to sync entire library and playlists (~70GB). Files and playlists physically copy over but will not actually play. All tracks and playlist names are shown but "gray out" when attempting to play.
Is this an Android 8, SD Card or MM issue?
Attempting to sync entire library and playlists (~70GB). Files and playlists physically copy over but will not actually play. All tracks and playlist names are shown but "gray out" when attempting to play.
Is this an Android 8, SD Card or MM issue?
Re: MM Sync Issues with Galaxy S9
I also have a S9 with 256 GB and syncing runs fine, therefore Android 8 or MM can´t be the problem. I am syncing to internal memory and not SD card though.
What kind of syncing ar you doing? I am syncing over Wifi, not USB.
What kind of syncing ar you doing? I am syncing over Wifi, not USB.
MMW Version 5.1.0.2827 Portable
Samsung Galaxy S23+, S9 and Sony NW-A105 with MMA Beta 2.0.0.1156
Samsung Galaxy S23+, S9 and Sony NW-A105 with MMA Beta 2.0.0.1156
Re: MM Sync Issues with Galaxy S9
What File Type(s) and which version of MMA?
Send a debug log (from About) after your attempt to play fails and respond here with the log ID.
Send a debug log (from About) after your attempt to play fails and respond here with the log ID.
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Lowlander (MediaMonkey user since 2003)
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Lowlander (MediaMonkey user since 2003)
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Re: MM Sync Issues with Galaxy S9
How did you copy Files and playlists? Did you use USB sync again or did you copy it manually?
The issue is the old sd-card is unmounted, that's why all tracks from this card are grayed.
The automatic relocated process will be implemented in the future by https://www.ventismedia.com/mantis/view.php?id=14139
The new card has different ID and paths to track starts with this id.
I can see you have included sdcard root folder to the mma library, right? So all tracks from subfolders on sdcard should be scanned and you should see all tracks twice (one grayed from old sdcard and one normal playable from new sdcard), but
I can see in your database that new tracks are not scanned yet and you see grayed tracks only, right?
I guess, the reason is that you have many tracks on sdcard an system media scanner has not updated its database yet.
You can try "Check for new/changed media" in Options or use USB/wifi sync again(recommended - supports more tags like album arts,ratings...).
To remove all grayed tracks from the library you should go to "Options/Choose library folders" and delete grayed sdcard.
The issue is the old sd-card is unmounted, that's why all tracks from this card are grayed.
The automatic relocated process will be implemented in the future by https://www.ventismedia.com/mantis/view.php?id=14139
The new card has different ID and paths to track starts with this id.
I can see you have included sdcard root folder to the mma library, right? So all tracks from subfolders on sdcard should be scanned and you should see all tracks twice (one grayed from old sdcard and one normal playable from new sdcard), but
I can see in your database that new tracks are not scanned yet and you see grayed tracks only, right?
I guess, the reason is that you have many tracks on sdcard an system media scanner has not updated its database yet.
You can try "Check for new/changed media" in Options or use USB/wifi sync again(recommended - supports more tags like album arts,ratings...).
To remove all grayed tracks from the library you should go to "Options/Choose library folders" and delete grayed sdcard.
Re: MM Sync Issues with Galaxy S9
I followed the FAQ approach. "Clean" SD Card in the phone, connect to the computer and "initialize" but do not sync any files. Then remove card, attach to PC using card reader and then sync all files. Place SD Card back into phone.martin.bohac wrote: ↑Fri Aug 31, 2018 8:18 am How did you copy Files and playlists? Did you use USB sync again or did you copy it manually?
The issue is the old sd-card is unmounted, that's why all tracks from this card are grayed.
The automatic relocated process will be implemented in the future by https://www.ventismedia.com/mantis/view.php?id=14139
The new card has different ID and paths to track starts with this id.
I can see you have included sdcard root folder to the mma library, right? So all tracks from subfolders on sdcard should be scanned and you should see all tracks twice (one grayed from old sdcard and one normal playable from new sdcard), but
I can see in your database that new tracks are not scanned yet and you see grayed tracks only, right?
I guess, the reason is that you have many tracks on sdcard an system media scanner has not updated its database yet.
You can try "Check for new/changed media" in Options or use USB/wifi sync again(recommended - supports more tags like album arts,ratings...).
To remove all grayed tracks from the library you should go to "Options/Choose library folders" and delete grayed sdcard.
Phone takes many hours to "scan" (left over night).
End result is all files are grayed out but confirmed they are on the card. Confirmed MM has permissions to card.
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Re: MM Sync Issues with Galaxy S9
So after " many hours of scan", duplicate "Not grayed" tracks didn't appear?
Do you have in "Options/General/Choose library folders" any grayed "Sd card"s, can you make a screenshot?
As I said, the ID of SD card changed so all paths to tracks are invalid.
So you should delete "grayed" sdcard from "Options/General/Choose library folders" and repeat sync.
Do you have in "Options/General/Choose library folders" any grayed "Sd card"s, can you make a screenshot?
As I said, the ID of SD card changed so all paths to tracks are invalid.
So you should delete "grayed" sdcard from "Options/General/Choose library folders" and repeat sync.
Re: MM Sync Issues with Galaxy S9
How do I avoid the bad ID for the SDCard?martin.bohac wrote: ↑Tue Sep 04, 2018 1:35 pm So after " many hours of scan", duplicate "Not grayed" tracks didn't appear?
Do you have in "Options/General/Choose library folders" any grayed "Sd card"s, can you make a screenshot?
As I said, the ID of SD card changed so all paths to tracks are invalid.
So you should delete "grayed" sdcard from "Options/General/Choose library folders" and repeat sync.
I've done the delete and resync process a couple of times with the same result.
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Re: MM Sync Issues with Galaxy S9
Usually, ID change upon sdcard formatting only. Please send me a new Debug log. I will verify what changed and whether ID is same since your last LOG.
Please confirm that you have repeated sync process at least once since the time when you sent 4BSWWXNH5A.
Thanks.
Please confirm that you have repeated sync process at least once since the time when you sent 4BSWWXNH5A.
Thanks.
Re: MM Sync Issues with Galaxy S9
How do you recommend I delete the existing/"grayed out" files?martin.bohac wrote: ↑Tue Sep 04, 2018 2:43 pm Usually, ID change upon sdcard formatting only. Please send me a new Debug log. I will verify what changed and whether ID is same since your last LOG.
Please confirm that you have repeated sync process at least once since the time when you sent 4BSWWXNH5A.
Thanks.
Through Media Monkey somehow or by connecting the SDCard to my PC and deleting via File Explorer?
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Re: MM Sync Issues with Galaxy S9
At first, send me your LOG to have your state before sync.
The best way to sync your content with MMW is Wifi Sync("Sync Now"->select MMW server->select SD card-> select content via "Auto-sync server content" in Sync settings). Can you use that?
The best way to sync your content with MMW is Wifi Sync("Sync Now"->select MMW server->select SD card-> select content via "Auto-sync server content" in Sync settings). Can you use that?
Re: MM Sync Issues with Galaxy S9
Cannot Sync via WiFi.martin.bohac wrote: ↑Tue Sep 04, 2018 3:01 pm At first, send me your LOG to have your state before sync.
The best way to sync your content with MMW is Wifi Sync("Sync Now"->select MMW server->select SD card-> select content via "Auto-sync server content" in Sync settings). Can you use that?
- Phone cannot find server or UPNP device.
Verified both on same network.
Windows Firewall disabled.
network type on PC is private.
Verified they are in the same IP subnet.
Do you have to set everything up on a brand new phone, SD card and PC all at once?
I've been involved in IT/hardware for 25+ years and this ranks in the Top 10 for horrible interface, non-intuitiveness and plain "just doesn't work".
Newest Log for all the above is GT56PIYK2X
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Re: MM Sync Issues with Galaxy S9
There was one issue with MMW UPnP server after awakening from sleep on windows 10, but restarting MMW helped in this case (fixed in MMW build 4.1.22.1876).
Did you try some other UPnP server(e.g WMP) and BubbleUPnP on phone to exclude network issues?
Re interface - we are working on brand new UI to version 2.0.
We are sorry about issues, but it isn't a standard situation. From your log I can see that android system has no parsed media in its library, so I guess that you will not see media also in other media players (except apps with own tag parser). Can you try "Music Google Play" whether there are tracks visible?
If we don't have a possibility to get track metadata from system media library, neither WifiSync then remains to repeat USB sync.
Did you try USB sync with a connected phone over MTP?
Did you try some other UPnP server(e.g WMP) and BubbleUPnP on phone to exclude network issues?
Re interface - we are working on brand new UI to version 2.0.
We are sorry about issues, but it isn't a standard situation. From your log I can see that android system has no parsed media in its library, so I guess that you will not see media also in other media players (except apps with own tag parser). Can you try "Music Google Play" whether there are tracks visible?
If we don't have a possibility to get track metadata from system media library, neither WifiSync then remains to repeat USB sync.
Did you try USB sync with a connected phone over MTP?
Re: MM Sync Issues with Galaxy S9
Thank you for all your help.martin.bohac wrote: ↑Wed Sep 05, 2018 8:32 am There was one issue with MMW UPnP server after awakening from sleep on windows 10, but restarting MMW helped in this case (fixed in MMW build 4.1.22.1876).
Did you try some other UPnP server(e.g WMP) and BubbleUPnP on phone to exclude network issues?
Re interface - we are working on brand new UI to version 2.0.
We are sorry about issues, but it isn't a standard situation. From your log I can see that android system has no parsed media in its library, so I guess that you will not see media also in other media players (except apps with own tag parser). Can you try "Music Google Play" whether there are tracks visible?
If we don't have a possibility to get track metadata from system media library, neither WifiSync then remains to repeat USB sync.
Did you try USB sync with a connected phone over MTP?
I originally tried everything via USB, which led me to trying WiFi at your request.
I could see other UPnP servers on the phone (Plex, etc.).
How do I get a "clean" install of MM on the S9, without all the ghost tracks, etc.?
Update: I received my new S9 Note today. Clean install of MM and it also cannot see the MM server on the PC via WiFi.