Google Pixel 3XL Sync problem

Get answers about syncing the current release of MediaMonkey with iPods and other devices.

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BigLar86

Google Pixel 3XL Sync problem

Post by BigLar86 » Mon Apr 15, 2019 9:48 pm

I am having syncing my new phone with mediamonkey on my PC
Have MediaMonkey Pro installed on my phone and
Running 4.1.24 Gold on my desktop.
My phone connected with a usb-c to a usb port on the desktop.
The phone does not show up in mediamonkey file structure on my PC

Lowlander
Posts: 46192
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Google Pixel 3XL Sync problem

Post by Lowlander » Mon Apr 15, 2019 9:56 pm

Does Windows show the device? If so, make sure it isn't disabled under Tools > Options > Portable Device Sync in MediaMonkey.

Related: http://www.mediamonkey.com/support/inde ... tion-fails
Lowlander (MediaMonkey user since 2003)

BigLar86

Re: Google Pixel 3XL Sync problem

Post by BigLar86 » Mon Apr 15, 2019 10:03 pm

Yes it shows in the windows file structure - Are you saying under tools in mediamonkey or in windows somewhere

BigLar86

Re: Google Pixel 3XL Sync problem

Post by BigLar86 » Mon Apr 15, 2019 10:12 pm

OK looked in tools options - see my last phone Galaxy 8 - but the new phone does not show at all.
Read the related article - still a bit confused

BigLar86

Re: Google Pixel 3XL Sync problem

Post by BigLar86 » Tue Apr 16, 2019 10:18 am

Thank you for the suggestions -
I am thinking this is more of a windows issue than MM issue. While it shows in my windows file structure there is nothing but placeholder.
Cannot open it in windows - Identified as Pixel 3XL but nothing else.
If this thread stays open and I discover anything of interest I discover.
Again thanks.

Lowlander
Posts: 46192
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Google Pixel 3XL Sync problem

Post by Lowlander » Tue Apr 16, 2019 11:12 am

Make sure, on the device, that the connection type is set to MTP. Also try a reboot of the device.
Lowlander (MediaMonkey user since 2003)

Peke
Posts: 12472
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Google Pixel 3XL Sync problem

Post by Peke » Mon Apr 22, 2019 9:09 pm

Hi,
Note that on some devices you need to unlock phone and tap to select USB Connection Mode.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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