From old to new SSD: MediaMonkey corrupt
Posted: Thu Sep 07, 2023 4:43 am
For a customer we changed the SSD in her PC to a bigger one by cloning the SSD and changing the partitions.
All works fine, including all software which was on the old SSD, but MediaMonkey 4 is completely unusable. All her playlists are missing the music files (greyed out). Customer is very disappointed. She uses v4 Windows and has a lifetime license for 5. She prefers version 4. Her music files are stored in the My Music directory of Windows 10.
Where might this have gone wrong? is there a certain file that should be on a certain sector?
What is the proper route to get this issue fixed? Can we copy files and directories from the old SSD? What files and directories?
Thanks!
All works fine, including all software which was on the old SSD, but MediaMonkey 4 is completely unusable. All her playlists are missing the music files (greyed out). Customer is very disappointed. She uses v4 Windows and has a lifetime license for 5. She prefers version 4. Her music files are stored in the My Music directory of Windows 10.
Where might this have gone wrong? is there a certain file that should be on a certain sector?
What is the proper route to get this issue fixed? Can we copy files and directories from the old SSD? What files and directories?
Thanks!