MediaMonkey forum

Hello - I am sorry if my question is a bit naive, but I have installed the beta version of MMW27, have downloaded IOS27 and have updated iTunes appropriately, but my phone still won't synch with the new version MMW. Is there something else I need to be doing? Thanks in advance for any help or suggestions. Cheers Neil

Which Build (Help > About) of MediaMonkey are you using? Other than the latest build of MediaMonkey 2027, see: https://www.mediamonkey.com/support/kno ... atibility/

Hello,

I am using this build:

https://www.mediamonkey.com/beta/MediaM ... 0.3521.exe

Just so you are aware - I have managed to synch about 27K tracks (out of 98K), but now nothing is synching at all - gets to 1 of the remaining and just hangs...I have gone through the usual routines of turning everything off and back on again etc. Cheers Neil

Please capture sync problems in a debug log (step 4b) and attach the log to a Support Ticket: viewtopic.php?t=86643

This will help a developer analyze why this happens on your setup.

I’ve been noticing that when syncing to ios27 using the mm2027 beta that the sync seems to create a lot of extra documents and data space for Apple Music beyond the actual size of the files synced. It didn’t do this in ios26/mm2024.

I currently seems to have nearly 3 gig of documents and data for Apple Music that showed up after I synced with MM2027 that doesn’t seem to be going back down after a week later and a few restarts. Uninstalling and reinstalling Apple Music just moves this to system data, then it stays in Apple Music data on reinstall. And because uninstalling Apple Music deletes all synced music, I have to resync everything which just further increases documents and data size.

Might be an ios27 issue instead of MM issue, but thought I’d ask given space is at a premium with how much ios27 is forcing on us with Apple Intelligence etc.

Is this something the device itself is reporting?

Yes

I did work out using iMazing that this space was due to the album art folder on the iphone, which seemed like it wasn't removing old data after files were deleted, so it was just building up and up if I had to resync my library...

Again, not sure that was specifically a media monkey issue but it didn't seem like it was taking up that much space before ios27.

If you want to troubleshoot and see if MediaMonkey has a role in this, you could attempt a Sync that removes most files and Syncs only a few to see if the Album Arts get dealt with by Sync and capture this in a debug log (step 4b): viewtopic.php?t=86643

This would require the Artworks to still be there.

I deleted all my music and used iMazing to delete the album art folder that was nearly 3 gb when I synced with MM27, then resynced using the test release of MM24 that supports ios27. Documents and data for Apple Music was 180mb at the end of this compared to the 3 gb with MM27.

But you started fresh, rhe question would be how long it took to get to 3gb?

So the extra 3 GB were artwork files as inspected by iMazing ?
Where exactly and could it be by the new 'Convert artwork' feature in 'Devices & Services' -> 'iPhone' -> 'Sync profile' -> 'Tagging' ?

Lowlander wrote: ↑Sun Oct 04, 2026 9:22 am But you started fresh, rhe question would be how long it took to get to 3gb?

Two syncs over the course of a week resulted in 3gb. I also started afresh when iOS 27 was installed. I was trying to sort out the fact that I couldn’t sync using MM so tried to add an album using ITunes, unaware that that would delete everything I’d synced using MediaMonkey. So the MM27 sync was also started fresh.

Then please provide a debug log so this can be analyzed by a developer.