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Version 4.0.2
Posted: Sun Dec 25, 2011 4:19 pm
by ukcolin
Tried to download the recommended upgrade, failed. Any early tweaks to help. Thank you.
Re: Version 4.0.2
Posted: Sun Dec 25, 2011 6:26 pm
by nohitter151
Failed how? please give some more details about the problem or the whole error message you see.
Re: Version 4.0.2
Posted: Mon Dec 26, 2011 7:13 am
by Lapwing
I get teh error message that my MM.DB cannot copy from C:\User to the location where I have put it. MM won't start!
v4.02 Database won't copy ???
Posted: Mon Dec 26, 2011 7:17 am
by Lapwing
After installing 4.02 MM gioves an error on starting up: MM.DB cannot copy from C:\User\... (standard location) to the location of my choice (n:\music\MM\MM.DB). Program won't start.
Re: Version 4.0.2
Posted: Mon Dec 26, 2011 6:43 pm
by PetrCBR
I need some more informations. Is that portable or non-portable installation ? What system you're using and are you running MM with admin rights or as standard user (in case you're running on Win7) ?
Re: Version 4.0.2
Posted: Wed Dec 28, 2011 10:22 pm
by ukcolin
Not sure how to get MM to try and upgrade me again. Settings include check for updates, any hint on how to get MM to upgrade so i can record error message? thank you
Re: Version 4.0.2
Posted: Thu Dec 29, 2011 1:10 pm
by Lowlander
If the upgrade failed, you should be able to reinstall the debug version and have DBGView running (step 4b) and take screenshots of any error messages:
http://www.mediamonkey.com/forum/viewtopic.php?f=7&t=69
Re: Version 4.0.2
Posted: Sun Feb 05, 2012 1:45 pm
by ukcolin
Month on getting same error w/attempted install of .2 upgrade. Running Windows 7 . Screen print of error screen below. Is this a Win7 error, I am the only "User" on this machine.
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Error
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C:\Program Files\MediaMonkey\MediaMonkey.exe
An error occurred while trying to replace the existing file:
DeleteFile failed; code 5.
Access is denied.
Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.
---------------------------
Abort Retry Ignore
---------------------------
Re: Version 4.0.2
Posted: Sun Feb 05, 2012 1:57 pm
by Lowlander
That means some process on your PC has a file the the installer needs to replace locked. Just restart your PC and reinstall MediaMonkey.
Re: Version 4.0.2
Posted: Mon Feb 06, 2012 10:32 pm
by ukcolin
Thanks do I reinstall the whole program or the upgrade?
Re: Version 4.0.2
Posted: Mon Feb 06, 2012 11:01 pm
by Lowlander
Just the new version.
Re: Version 4.0.2
Posted: Tue Feb 07, 2012 10:34 pm
by ukcolin
Restarted pc went straight to download got same error.
I was able to download .1 upgrade w/o problem.
I am getting same error when i try to download the debug version to send in a debug log. Thanks
Re: Version 4.0.2
Posted: Tue Feb 07, 2012 11:14 pm
by Lowlander
Make sure you don't run MediaMonkey at all after restart of PC.
Re: Version 4.0.2
Posted: Wed Feb 08, 2012 9:53 pm
by ukcolin
Thank you upgrade worked after I did not open MM prior to dl.
Trying to follow debug version link w/o opening MM so I can dl debug version for the cut off track issue. thks.