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Knowledgebase |
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| Please choose a category in or search the knowledgebase via the search bar. If you can't find what you're looking for, you can submit a ticket. |
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 | Articles |  |
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 | Scanning Error: There was a problem querying the database |  |
| There have been reports of cases where scanning fails as a result of other
applications placing a lock on the MediaMonkey database.
This is known to occur with Acronis TruImage's Non-stop Backup feature.
To solve the problem, simply disable the Non |
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| Why are there Duplicates in the Library | |
| When MediaMonkey scans a directory, it only adds files if they don't
match an existing filename, otherwise it just updates the tracks with
any changes to the track properties that exist in the tags.
The downside of this approach is that if you've cha |
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| How to Improve Search Performance |  |
| By default, the MediaMonkey search bar searches for all commonly used text fields.
For very large collections, you can improve search performance ten-fold by limiting
searches to e.g. Title, Artist, Album Artist, Genre, and Album fields.
In MediaMo |
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| Error: 'Database image is malformed' | |
| 'Database image is malformed' errors can occur if the underlying database has
been corrupted. This can happen if the drive is somehow shut down during a
database operation or if a low level kernel level process is interfering with SQL
operations (th |
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| Configure Database Performance / Robustness | |
| MediaMonkey uses the SQLite database to store information. The SQLite database is
by default configured to be very safe even in cases of software or hardware failure.
However, some users might prefer to sacrifice a little safety and get slightly impro |
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| MediaMonkey acts as if I started the program for the first time | |
| This can occur when another application (sometimes security applications or "cleaning"
applications, such as CCleaner) changes a registry value in your system.
The value
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Fo |
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| How to Backup and Recover a MediaMonkey Library | |
| The MediaMonkey database and most settings are stored as described at:
http://www.mediamonkey.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=17
To backup the library, you should back up the database file whenever you backup |
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| Some Imported Playlists only Include the First Track | |
| .m3u files that are created by MusicMatch 7.10 include an
unprintable character (Hex 00) at the end of each line (just before the
CR/LF characters). To correct this problem, you'll need to manually
fix the .m3u file before scanning it with MediaMonkey |
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| Migrating from iTunes, Windows Media Player, jRiver, MusicMatch, etc. to MediaMonkey | |
| You can migrate from other applications to MediaMonkey relatively easily.
MediaMonkey imports:
Track properties: from track tags
Playlists: from .m3u files
Track Ratings and Play history: from Windows Media Player, iTunes, and Winamp DBs.
Album Art |
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|
| Database Errors in MediaMonkey 2.5 | |
| There are 2 possible reasons for database errors:
1. The Microsoft Data Access components on your system are not installed
correctly. This can occur on some systems when an application installs
or uninstalls these components incorrectly. If th |
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| How to Manage a Library Across Multiple Machines & Devices | |
| MediaMonkey provides several means of managing a library across multiple
machines.
1. You can store music on a server, and manage the collection via machines
connecting to the server, each containing their own database, using the
File Monitor |
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| Some Tracks Don't Scan into the Library | |
| There are a couple of situations in which tracks may not scan into the library:
1. MediaMonkey only scans formats that it supports AND that have been
enabled for scanning. If you are trying to scan, for example, .shn files,
MediaMonkey will n |
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| How to Import Playlists from iTunes, Windows Media Player, and other Apps | |
| When MediaMonkey scans your hard disk, it searches for music and
playlist file types that you've chosen. By default, Windows Media
Player and iTunes, don't store playlists in a format that can be read
by MediaMonkey. If you want MediaMonkey to read the |
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| Using Windows' Offline Files Feature with MediaMonkey | |
| Windows XP and Vista have a feature called Offline Files (previously known as
Offline Folders) that allows you to mark particular folders (and their sub-folders)
to be available offline. When you are on the network, Offline Files automatically
synch |
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| How to migrate Podcasts into MediaMonkey | |
| If you are migrating from another application to MediaMonkey, you probably have
numerous podcasts that you'd like to manage with MediaMonkey. To do so:
1) Note the Podcast directory at Tools > Options > Podcasts, and either
o Change it to the d |
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| Can MediaMonkey help me find and delete duplicate tracks? | |
| Yes, you have several options.
1. MediaMonkey has native duplicate finding ability built into the "Files to Edit" node,
which is located in the tree as a sub node of the "Library" node.
-The "Duplicate Titles" node will find and list t |
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| What portable devices are supported by MediaMonkey? | |
| A complete list of devices that is known to work is maintained at:
http://www.mediamonkey.com/wiki/index.php/Compatible_Devices
Users experiences with other devices that succesfully sync with MediaMonkey appear at:
http://www.mediamonkey.com/forum/vi |
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| Windows Media Player-compatible device doesn't sync | |
| Synchronization with MTP / 'Plays for Sure' devices require that
certain Microsoft libraries be installed on the host PC. These
libraries are included with Windows Media Player 10.
If you don't have Windows Media Player 10 installed you can
install |
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|
| How to sync to a Palm device | |
| Palm Pre devices are supported by MediaMonkey 3.2+ via the iPhone plugin (the
Pre appears as an iPhone), provided that the Pre is updated to the latest firmware.
If your Palm (e.g. Treo) is recognized as a USB Mass Storage device (i.e. it has
a drive |
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|
| Sync to Zen device is incomplete and uses wrong mask | |
| Some Zen devices and the Sony Walkman NWZ-A828 exhibit a bug
with MediaMonkey causing synchronization to copy tracks to the device's
root directory, ignoring the destination mask. In the sync may be
incomplete. A generalized fix is not yet availabl |
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| Some tracks don't sync to my iPod / MP3 Player | |
| Occasionally, if you synch (manually or auto-synch) tracks to your
iPod or other MP3 Player, you may find that some of the tracks don't synch.
This can occur for several reasons:
o The tracks aren't compatible with the device. For example, iPods suppor |
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| Filters and the Auto-sync List | |
| The auto-sync list currently behaves as follows:
o The Filter 'Type' determines which tab the tracks appear under i.e.:
o Type=Music: Appears in the Music tab & filters of Type=Music
can be used to further filter the sync list that appears |
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| Level volume when synchronizing: What does it do? | |
| Level Volume When Synchronizing is an Auto-Conversion feature that
allows MediaMonkey to level the volume of tracks on the fly, as they're
being synced. This isn't needed for devices that have gain adjustment
(e.g. iPods or other devices that read Rep |
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| Some files sync when they're already on the device | |
| MediaMonkey auto-synchs tracks whenever the track's current
timestamp is more recent than the time that the track was last
synchronized. Thus, if the track's current timestamp is a future
date, it will synch unnecessarily.
This generally occurs in e |
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| Synchronization halts prematurely | |
| Some devices only support synchronization to the device's root
directory (e.g. Sandisk Sansa devices).
If synchronization halts as soon it begins without copying any
tracks, try changing the destination format so that it doesn't
use any subdirectori |
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| Album art is missing from iPod / MP3 Player | |
| There are several possible causes of Album Art not appearing even though tracks
appear to otherwise sync successfully: Earlier versions of MediaMonkey were
used to synchronize with the iPod/portable device, and the new version, doesn't
force a resynch |
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| iPods and USB Mass Storage Devices are erroneously detected by the WMDM plugin | |
| When a USB Mass Storage device is plugged in, MediaMonkey's WMDM.dll
(Windows Media Device) plug-in will automatically recognize it as a portable
audio device. This will cause synchronization problems if your device
is an iPod (which needs to use the |
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|
| Synched Tracks Don't Appear on the iRiver Hxxx | |
| On the iRiver Hxxx devices, there have been reports that some tracks synced to the device do not appear on the device UI. This occurs whenever the '{' or '}' characters are included in a track's filename.
To fix this issue, edit the [FilenameMappings] |
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| Sync problems with Creative Zen MX Player | |
| The Creative Zen MX player only accepts 8.3 paths.
In order to get around this limitation, you'll want to configure the Sync tracks path,
in the Device Configuration Panel, to:
\Music\$Trim($Left($Replace(, ,_),8))\$Trim($Left($Re |
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| MediaMonkey doesn't Uninstall Completely | |
| To uninstall MediaMonkey or install a new version, MediaMonkey must not be
running. Occasionally however, after closing MediaMonkey, some files are
not immediately released by the Windows Operating System, preventing files
from being uninstalled or |
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|
| Modifying the MediaMonkey db and ini files | |
| The MediaMonkey database stores all information in the MediaMonkey library, including
Track Metadata, Synchronization rules, and Filter configuration. Most configuration data
is stored in an .ini file that saves configuration information on a per-user b |
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| Metadata is Guessed Incorrectly During Scans | |
| By default, MediaMonkey uses a set of rules to guess any track
properties that are not defined in tags. If MediaMonkey is regularly
guessing track properties incorrectly, those rules can be easily
changed.
These rules are stored within the |
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|
| Multimedia Keyboard Buttons Don't Work | |
| In some cases, where keyboards (or remotes) have their own custom drivers
(rather than using the standing Windows Media Controls) , the Multimedia keys
on a multimedia keyboard may not work correctly. The solution in those cases
is either to remove t |
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| Set MediaMonkey as the Default Player | |
| On some systems, MediaMonkey fails to 'stick' as the default Media Player.
To prevent this from occurring:
1. Go to Tools | Options | General | File Types and make sure that
the file types that you wish MediaMonkey to be used with are checked
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|
| DeskPlayer Installation Error | |
| In rare cases, an error that occurs when installing MediaMonkey 3.x to
Windows 7 / Vista x64 systems:
"C:Program Files (x86)MediaMonkeyDeskPlayer.dll
Unable to register the DLL/OCX: RegSvr32 failed with exit code 0x3"
Until this issue is resolve |
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| Error message: 'A script for the specified language can not be created' | |
| When User Access Control (UAC) is enabled on Windows 7 or Vista, there are
reports that some users (often using x64 versions) can't access/register
ActiveX COM objects and Program Registry settings.
Registering/Enabling OLE/COM Automatization servi |
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|
| Why are multiple icons pinned to the taskbar in Windows 7? | |
| If MediaMonkey has been pinned to the Windows 7 taskbar, and the skinning
mode is subsequently changed (e.g. skinned --> unskinned, or vice versa),
then running MediaMonkey will cause another icon to appear next to the pinned
icon.
This occurs be |
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|
| What operating systems is MediaMonkey compatible with? | |
| MediaMonkey 3.0 is supported on Windows 7, Windows Vista, and Windows XP, but
is also known to work with Windows 98, Windows ME, Windows 2000, and WINE (Linux).
MediaMonkey 2.5.x (the old version of MediaMonkey) was supported on Windows 98,
Windows |
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|
| Virtual CD doesn't Work After Upgrading / Re-installing | |
| If you had a previous version of MediaMonkey Gold installed, and
deleted it prior to installing the new version of MediaMonkey, then the
configuration settings of your Virtual CD will be lost, and any tracks
previously saved to the virtual CD will be g |
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|
| Command Line Startup Options for MediaMonkey | |
| A number of flags can be set when running MediaMonkey from
the command line:
/NoSplash - don't show splash screen when starting MediaMonkey
/Play - run MediaMonkey and start playing the last played track
from the Now Playing queue
/Next - p |
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|
| How to Remap Characters for Auto-Organize | |
| MediaMonkey can write almost any character when writing a filename,
except for those characters that are considered illegal by an operating system.
In such cases, MediaMonkey substitutes unsupported characters
with 'similar' ones that are supported. |
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|
| MediaMonkey in a Shared / Networked Environment | |
| By default, MediaMonkey's .ini file is configured for single user access to a
locally stored database. However, it is possible to change these settings so
that multiple users can share a database stored to a common location.
To set up such a shared |
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|
| Missing DLL Errors | |
| Generally, there are 2 causes to a missing DLL:
1. The MediaMonkey installation files were corrupted or the files were
corrupted subsequent to installation. In this case, simply proceed
with a clean install:
http://www.mediamonkey.com/s |
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| How to interface MediaMonkey with a remote | |
| Many commercially available PC remotes such as the Streamzap and Firefly remotes
are already compatible with MediaMonkey for basic playback operation. Using these
devices with MediaMonkey is as easy as installing your PC remote software, then pluggin |
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|
| Error Message: 'There was a problem with updating database to the newest version' | |
| This error relates to errors in the MediaMonkey database. When MediaMonkey 3
is run the first time, it will import the database from MediaMonkey version 2, if it
exists. In certain instances there may be problems with this conversion, but those
prob |
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|
| Changing the Default Database Location | |
| MediaMonkey allows you to change the database's location by editing
the MediaMonkey .ini file. To change the location:Close MediaMonkey (so |
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|
| How to Install a Plug-in | |
| Some plug-ins don't allow you to install outside of the Winamp directory as their installer
requires that winamp.exe be present in the destination directory. To get around this:
1. Close MediaMonkey
2. Open Notepad or any other text editor to a bla |
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|
| Database from 2.x Fails to Upgrade to 3.x | |
| Database upgrades can fail for 2 reasons:
1. The database cannot be found because it is in a non-standard location that
MediaMonkey could not find.
To resolve this, run MediaMonkey from the command line as follows:
MediaMonkey.exe /OLDMM |
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|
| Configure JAWS (for the Visually Impaired) for MediaMonkey | |
| If you use the JAWS screen reader for the visually impaired, you
should copy several files to ensure that JAWS works correctly with the
skinned version of MediaMonkey:
1) Copy http://www.mediamonkey.com/sw/MediaMonkey.jcf and
http://www.mediamonke |
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|
| 'Setup File is Corrupted' error occurs when Installing | |
| Whenever you download a file, your browser stores the downloaded
file in its cache. If the initial download was in some way corrupted,
then subsequent downloads will also be since they will be obtained from
the cache!
To solve this problem, in your |
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| How to do a Clean Install of MediaMonkey | |
| If for some reason, your installation of MediaMonkey is corrupted, you can
do a clean install as described below:
1. Uninstall MediaMonkey.
This will remove the application, file associations, and registration information.
2. Delete the conte |
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|
| MediaMonkey isn't Registered even after Entering the Key | |
| MediaMonkey may indicate that you're using the free version of MediaMonkey
even though you've already registered if the following has occurred:
1. If you've logged is as a different user.
MediaMonkey saves configuration settings on a per user ba |
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|
| Spyware / Anti-virus warning for MediaMonkey | |
| Every now and then, and anti-virus application generates a warning about MediaMonkey.
In all cases, such warnings have been false positives, and were quickly resolved
by the Anti-virus vendor. MediaMonkey is certified by third parties such as
Downlo |
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|
| Aeropeek isn't working in Windows 7 | |
| If MediaMonkey has previously been installed with a Quicklaunch shortcut
and Windows 7 is running is Compatibility Mode, then the Quicklaunch shortcut
will appear in the taskbar but will not have Aeropeek functionality. i.e. the Album
Art for the curre |
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|
| Where can I download the latest version? | |
| To check what version of MediaMonkey you have click Help | About
To find out if a newer version is available:
o You can visit our http://www.mediamonkey.com/news.htm and/or subscribe to our mailing
list to be notified of new versions
o Our suppor |
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|
| Can MediaMonkey convert DRMed / Protected content to MP3? | |
| MediaMonkey can convert 'normal' M4A files encoded with iTunes, but
cannot convert M4P files that are protected via DRM to other formats
(i.e. such files are purchased via the iTunes store).
MediaMonkey can convert 'normal' WMA files to other forma |
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|
| MediaMonkey and Amazon mp3 | |
| To download purchased Amazon mp3 tracks so that they are directly inserted
into your MediaMonkey library, do the following:
1. Open the Amazon mp3 downloader.
2. Go to File | Preferences
3. Hit the "change" button under 'Music directory'. Set the f |
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|
| Multiple Context Menu Entries in Explorer | |
| Some users have reported instances in which multiple context menu entries
appeared for MediaMonkey 3.1.
e.g. right-click on an MP3 file > Open With > MediaMonkey - Audio Library
This can be solved by manually editing the registry key for the associ |
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|
| Online help error: Navigation to the webpage was canceled | |
| A security update for Windows XP and Windows Vista (included by default
with Windows 7) may block access to downloaded CHM files to protect your
system's security.
To solve this, run Windows Explorer, right-click on the CHM file, and select
'Pro |
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|
| MediaMonkey is unstable / freezes / won't start | |
| There have been reports of instability / crashes / failure to run caused in a few different scenarios:
1)If an application firewall such as Zone Alarm or Comoda is installed and
configured to prevent keyboard scanning (MediaMonkey monitors the keyboa |
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|
| Modem Disconnects when Running MediaMonkey | |
| Some mobile modems (e.g. Huawei E220 and E270--marketed as
Vodaphone EasyBox 1 & 2 or Huawei K3520 3G) use CD-Rom
Emulation to store a connection application and/or drivers for the
device. When MediaMonkey detects such a device, it thinks that it i |
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|
| USER32.DLL Error: The procedure entry point IsThreadDesktopComposited ... | |
| Some users of Windows XP receive the error:
The procedure entry point IsThreadDesktopComposited could
not be located in the dynamic link library USER32.dll
This is a problem caused by Windows (and not MediaMonkey).
It is caused when a system file o |
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| WMA Tracks don't play or triggers a crash due to DRM issues | |
| If WMA Playback failures occur after you've verified that the Windows Media
Subsystem is correctly installed (as described at:
http://www.mediamonkey.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=92 )
or if you receive an error:
' |
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|
| Is/Will MediaMonkey be available for Mac or Linux? | |
| We have begun work on a cross-platform version of MediaMonkey, however,
we cannot offer anything concrete at this time.
Note, however, that users have tested MediaMonkey 3.0 on Linux and OS X under
Wine and several other free and shareware virtualiza |
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|
| FLAC Tracks don't play on other players | |
| MediaMonkey 2.5.5.996/997 had a bug which overwrote the first 4
bytes in a flac header during tagging operations. The impact of the bug
is that SampleRate and bitrate Rate info is lost lost from the header,
causing playback problems on other players an |
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| How to Manage a Lossless Music Collection | |
| As hard disc space becomes cheaper and computers increasingly become
the source for hi-fi stereo systems, the question often asked is whether
it makes sense to switch from lossy audio formats to lossless ones that
replicate the original CD's audio exac |
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|
| How to Download Music with MediaMonkey | |
| MediaMonkey is not a peer to peer download application, and will not directly
download music (other than podcasts).
MediaMonkey, can however, integrate with downloaders from:
o eMusic http://www.dpbolvw.net/click-1912153-10364534
o Amazon http://tinyu |
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|
| How to stop Connections to the Internet | |
| MediaMonkey connects to the internet for several purposes,
accounting for warnings from your firewall that MediaMonkey
is trying to connect:
o Automatic check for updates. If you do not wish to check for
updates, this can be disabled via Tools | O |
|
|
| What is the Maximum Number of Tracks in a MediaMonkey Library? | |
| MediaMonkey is used in some installations that have 2 Terabytes of music.
Performance depends on whether filters are used to segregate collections and
on how the database is configured.
See:
o Configure Database Performance / Robustness:
http:/ |
|
|
| Using Large Fonts to display on a TV | |
| It's possible to increase MediaMonkey's default font size via
Options | Skins.
To best display on a television, it would also be a good idea
to use a skin that is designed for this purpose. |
|
|
| If MediaMonkey is freeware, why isn't MP3 encoding unlimited? | |
| The philosophy behind MediaMonkey is to ensure that the Free version
has all of the functionality that would be required by the average user
(see: http://www.mediamonkey.com/product.htm ), and that satisfied
users or more advanced users will upgrade to |
|
|
| How to report a bug | |
| For official releases, see http://www.mediamonkey.com/forum/viewtopic.php?t=69
For beta releases, see http://www.mediamonkey.com/forum/viewtopic.php?t=341
|
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|
| What are those little arrow icons in my library? Can I turn them off? | |
| Those arrows are shortcuts that are configurable within the MM options. By default,
the shortcuts point to amazon.com to provide you with easy access toward purchasing
music. You can change the shortcut behavior at
Tools | Options | Appearance
or |
|
|
| Audio CDs fail to Scan, Play, or Rip correctly | |
| If Audio CDs don't play, scan, or rip correctly try any of the following, after first verifying
that you're using the latest version of MediaMonkey:
1. Verify that CD sound hasn't been 'muted'. Double-click the speaker icon in the
system tray, a |
|
|
| CDs Play, But Error Appears with each New Track | |
| If CD Playback is working correctly, but you are receiving an error with each new
Track--e.g.:
"ASPI error: 0x80 (Invalid ASPI command)| Sense key: 0x0 0x0 (No additional sense information)"
it may be due to errors from the MediaMonkey 2.5 CD Reader P |
|
|
| Can't Burn Audio CD with CD-Text | |
| Some newer CD/DVD burners do not support writing of CD-Text on Audio CDs
even though they are able to read it correctly.
You can verify whether your burner actually supports CD-Text writing using
Nero Info Tool, available at:
http://www.nero.com/e |
|
|
| CD / DVD Burning doesn't work at all | |
| CD / DVD burning may not work in some cases:
o If you don't have administrative rights, when you attempt to burn a
CD, you'll see the following in the Burn CD dialog: 'Error: No writable
drive!'
To get around this:
- log in as a user wi |
|
|
| CDs / DVDs don't burn correctly | |
| There are a couple of situations that can cause incompatibilities with
MediaMonkey's burning engine:
1) MediaMonkey is sometimes incompatible with Virtual CD software
such as Nero ImageDrive, that allows you to write to a CD image
on the hard |
|
|
| How to Print a CD / DVD Jewel Case Insert | |
| MediaMonkey doesn't include functionality to print a jewel case insert,
but you can either:
a) Select the tracks/playlist that you've burned and export the list via
File > Create Reports > Track List. You can then open the
exported Track |
|
|
| Inserting a CD / DVD triggers freeze and/or drive to disappear | |
| There have been reports on some specific hardware that inserting a CD can
cause MediaMonkey to freeze, or ripping CDs can cause the CD/DVD drive
letter to disappear.
This can be resolved by switching BIOS settings for SATA from ACHI mode
to Compa |
|
|
| How to Control Playback Using the Numeric Keypad | |
| MediaMonkey 2.x had a feature that allowed you to set the numeric keypad to
control various playback functions. This feature is hidden in MediaMonkey 3.x
due to the proliferation of MultiMedia Keyboards.
If you wish to enable this feature, you can |
|
|
| Playing M4A, M4P, M4B (AAC) Tracks | |
| MediaMonkey 3.x supports AAC playback if Quicktime is installed, though AAC encoding must be
purchased as a separate option. It will play and tag all AAC audio files, and convert and analyze
all AAC tracks that don't have DRM (i.e. .m4p files cannot b |
|
|
| Why do tracks overlap one another when they play? | |
| This is caused by a feature called "crossfading". You can edit the crossfading
settings at
Tools | Options | Output plug-ins | MediaMonkey DirectSound output | Configure
If you wish to turn crossfading off entirely, just uncheck the option "Crossfa |
|
|
| Shoutcast streams play in Web window instead of Player | |
| On some machines, clicking 'Tune-in' on a Shoutcast channel, fails to open the channel in
MediaMonkey's player and instead it just launches within a browser window. This occurs on:
a) machines that have cookies disabled
b) machines that have a coo |
|
|
| MP3 and WMA Files don't play on Vista 'N' or Windows 7 'N' editions | |
| Windows Vista 'N' & Windows 7 'N' editions are sold in Europe without multimedia components
for legal reasons. This prevents MP3 playback, along with WMA playback and tagging (in both cases
the files will become grey on attempts to play them).
In or |
|
|
| WMA Tracks can't Burn, Play, Tag, Convert, Sync or be Analysed | |
| Missing or faulty Windows Media Components can cause WMA (or MP3) files to fail
even though other audio formats work. This can cause:
o no sound, volume analysis failures
o sync failures, conversion failures, burn failures
o failed tag updates (WMA |
|
|
| Why is All Music in the Library Greyed Out? | |
| MediaMonkey shows files as greyed out when the tracks cannot be played.
This can occur for several reasons:
1. MP3 and WMA files cannot be played because the version of Windows used is Windows
Windows Vista N, or Windows 7 N, which don't include |
|
|
| Some MP3s Don't Play | |
| MediaMonkey 3 includes the in_wmp3 plugin, while MediaMonkey 2.x included as
in_dsmp3.dll . Both of these rely on Windows' MP3 decoding abilities to decode
MP3 files. There are no known bugs with these plug-ins though there have been
occasional repo |
|
|
| No Sound is Playing / Sound is Corrupted | |
| MediaMonkey Sound is generated as follows:
1. MediaMonkey locates the file.
2. Audio file is decoded by input plug-in.
3. Equalizer settings are applied.
4. Other DSPs are applied.
5. Volume Leveling is applied.
6. Sound is output via the Outp |
|
|
| Compatibility with ASIO-capable Sound Cards | |
| The default output plugins included with MediaMonkey may not work with some
high end audio cards such as M Audio cards.
If your card supports ASIO output you can try using ASIO plugins, obtainable from:
http://otachan.com/ or directly via:
http://o |
|
|
| Why are Tracks levelled to different volumes? | |
| Tracks can be levelled unevenly if:
o Volume is levelled on a per Album basis, and the tracks being played
are from different albums that have radically different average volumes.
o If you've used versions of MediaMonkey prior to 2.5 and have used t |
|
|
| Tracks with international characters (unicode) don't play or get analyzed properly | |
| MediaMonkey supports almost any foreign language that is supported
by Windows, except in the case of APE and MPC tracks, which cannot
play or be analyzed when the filenames contain non Western European
characters.
1) If the tag text does not look ok |
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| How to Enable 5.1 Sound | |
| If you have a soundcard and speakers capable of 5.1 sound, this can be enabled
via the included DirectSound output plugin:
1. Set the correct speaker setup configuration in Windows, and set hardware
acceleration for audio to 'full' via Windows C |
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| How to Use MediaMonkey as an Alarm Clock | |
| MediaMonkey doesn't have a built-in alarm clock, however, you can use the
Windows scheduler to schedule MediaMonkey to startup and play whatever is
in the Now Playing list (if the Auto-DJ is enabled, MM will even update the Now
Playing list for you) |
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| How to Add Support for Real Audio | |
| MediaMonkey does not offer native support for Real audio, however, it is possible
to play, convert, and manage Real audio files in MediaMonkey through the use of
third-party Plug-ins (tagging is not supported).
1. Read all the info posted at:
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| Level Track Volume doesn't work for some files | |
|
The 'Level Volume' command only works on tracks containing Western
European character sets in the filename. It is not presently supported
on tracks containing non-Western-European characters in the filename.
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| How to Install Script Addons | |
| Scripts are written by MediaMonkey users to expand MediaMonkey's functionality in a variety
of ways. There are several kinds of scripts, each of which is installed slightly differently:
1. Scripts Packaged as .mmip files:
Double-click the .mmip fi |
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| All Scripts Fail to Work | |
| If all Scripts and Reports result in errors, it is likely because Windows Scripting functionality
hasn't been enabled (often the case in Windows 98). The error that appears is:
"Microsoft VBScript runtime error. ActiveX component can't create object: |
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| Extensions Cannot be Installed | |
| Installing a MediaMonkey 3.0 extension sometimes results in:
"Product installation error."
This occurs on Vista systems when the user attempting to install the
extension does not have Administrative rights.
To get around this, log in with Admin |
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| Track # field not recognized by some devices | |
| Some devices won't show the Track # field written by MediaMonkey for WAV tracks.
This occurs because some devices expect an uppercase tag (like Windows Media
Player), whereas others expect a lowercase tag (the default used by MediaMonkey).
If this |
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| How to Configure which ID3 Tags are used for Year / Date | |
| MediaMonkey 3, by default saves Year and Date metadata in ID3 v2.3 tags
to TYER / TDRC frames. Although this is generally a good approach for
maximum compatibility, some users may wish to change this since TDRC is
normally associated with ID3 v2.4 tags |
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| Configure WAV Tags to use ASCII (instead of UTF-8) | |
| MediaMonkey saves WAV tags in UTF-8 format by default. This is useful in most
cases since it means that 'regular text' in wav tags is readable by any application,
and 'foreign text' can also be saved. The downside is that other applications may
be i |
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| Auto-Tag from Web fails due to Socket Error | |
| If you receive a Socket Error when using Auto-Tag from Web / Amazon, it
can be caused by a transient server problem on the Amazon service or by
a firewall problem (this might occur after you've performed an upgrade
without updating firewall rules). To |
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| Deleting volume leveling information from Tags? | |
| When the Analyze Volume or Level Volume commands are used,
MediaMonkey stores volume leveling information to the tags and the db.
As of MediaMonkey 3.0.2, it is possible to delete this information by
editing the Track Volume co-efficient in the Trackli |
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| Editing Properties in Hebrew / Arabic: Cursor behaves erratically | |
| When a MediaMonkey theme is used, the cursor behaves erratically
when attempting to edit track properties in any language that is right
to left (e.g. Hebrew or Arabic).
To get around this problem:
1. Go to Tools | Options | Appeara |
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| Tags Change even though Tag Updates are Disabled | |
| If you've configured MM to save artwork to the tag then it causes the Tag to be
updated with the Artwork along with any other changes to the Track's properties.
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| I can't log in to the Web site | |
| If you are unable to log into our web site (Forum, Support Site, or Wiki), it's
most likely because you've entered the wrong Username and Password. Most
common errors are caused by using:
o User ID & Password for the Store instead of Username & |
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| Can I Use a Gold License on Multiple Machines? | |
| We're pretty reasonable people. If MediaMonkey is being used for personal use,
then you can use a license that you've purchased on up to 3 machines that you own
(for as many users as you want on each of those machines).
If MediaMonkey is being used |
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| How to Upgrade from version 2 to version 3 | |
| MediaMonkey 3.x is the current version of MediaMonkey. If you are still using
version 2.x, you can just install the new version to your machine to upgrade.
MediaMonkey 3.x will automatically import your library and most settings from
MediaMonkey 2.x |
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| How to Retrieve a Lost License Key | |
| License keys can be retrieved by entering the e-mail address used to purchase
MediaMonkey at:
o The Element5 Account Center (for most orders after May 2006):
https://secure.element5.com/esales/ccc/my_account.html?publisherid=200027224
o The Tr |
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| I'm Having Problems Completing My Order | |
| For problems completing a new order, you can contact Element5 Customer Service
(Element5 is our transaction processor):
http://ccc.element5.com/ccc/customer_service.html?publisherid=200027224&cccid=%5BDASID_4800%5D
If you are having trouble with |
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| My License Key is Invalid | |
| If you your License Key is being rejected, it can be because:
1. The username or key has been entered incorrectly.
Try to enter the username and license key again, but use 'copy' & 'paste'
to do so (make sure to copy the username and key fr |
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| How to Update an Email Address in the MediaMonkey Store | |
| You can modify the record of your email address in our store via:
Element5 Customer Service (For most orders after May 2006):
http://ccc.element5.com/ccc/customer_service.html?publisherid=200027224&cccid=%5BDASID_4800%5D
SWREG Customer Service |
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| What is the difference between the Free and Gold Versions | |
| The philosophy behind MediaMonkey is that the Free version should provide all of
the functionality that an average user would want, and that the Gold version provides
some extra functionality that makes it even more useful for the advanced user.
Th |
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| Questions about Ordering MediaMonkey | |
| If you are having any order-related questions please visit the Element5 purchase
help page. Element5 is our transaction processor and will help resolve any
problems with the purchase process:
http://esd.element5.com/ccc/index.html?publisherid=2000272 |
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|
| What Payment Options are Available? | |
| Our store offers a broad range of payment mechanisms, online or via phone
or fax. Available options include:
1. Credit cards
2. Debit cards
3. Bank/wire transfer
4. Cheque
5. Paypal
For more information, see our our store faq:
http://esd. |
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| What's the Difference Between a 'Lifetime' and '3.x' License? | |
| A 2.x license entitles you to free updates to 2.x versions (e.g. 2.6, 2.7, 2.8, 2.9).
A 3.x license entitles you to free updates to future 3.x versions (e.g. 3.1, 3.2, etc.).
A 'Lifetime' license entitles you to free updates to all 3.x version
(e.g. |
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| Can I Buy a Physical CD of MediaMonkey? | |
| Physical CDs of MediaMonkey are now available when you purchase MediaMonkey
via our Element5 store. This option is shown once you add MediaMonkey Gold to
the cart. |
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| How do I Use a License Key? | |
| When you purchase MediaMonkey, you'll receive registration information
consisting of:
o Username: the name/company that you entered upon purchase
o License key: a series of characters along the lines of V39-xxxx-xxxx-xxxx
The username and license |
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| VAT tax rate is too high | |
| When MediaMonkey is purchased via Element5, the German VAT rate is
charged for any European customers, because Element5 is based out of
Germany.
In some cases, this may be several percentage points higher than your
local VAT rate, however, as a Germ |
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