I found a solution for a strange MM issue we tried to solve and just wanted to let you know in case you come across this again with another user.
Approximately 3 months ago I raised this support request and we also had a Skype and remote technical support session with me here in Australia.
You probably have lots and lots of cases and cannot remember everything. This case could not be solved at the time even after we did a lot of testing.
Here is a brief summary:
I am using MS Win 10 Pro, which always comes with BitLocker a Microsoft hard drive encryption technology. I do not use special security software and MM Gold latest version.
was that when my music library were saved in C:\Users\UserName\Music no metadata could be saved
. E.g. I would change the rating/ rename songs etc; then re-scan the library, this always resulted in all changes being lost. We did test and made sure that the User folder had full admin rights
, no folder had write/ edit restrictions, I have 100% full folder access/ edit/ write etc. The issue still persisted and we could only explain it to ourself that it may be related to Windows 10 Pro BitLocker.
However, yesterday I came across a solution. The reason for the problem is fairly simple. Its a Windows security setting that may also be present in Standard Windows OS (not only in Windows Pro).
It is basically when the Controlled folder access is turned on in Windows
. Then users run into issues with not being able to save files from the web in their Download folder or any other folder. I turned this feature off and tested the metadata editing in MM (after moving test files into C:\Users\UserName\Music). Now the issue is solved. Somehow the controlled folder access feature blocked MM from permanently savings edits to music files. This might also be interesting for your developer team.
Here is also a link: https://answers.microsoft.com/en-us/win ... 92f804b4c8