Album art goes AWOL

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Re: Album art goes AWOL

by Peke » Sun Jan 03, 2016 6:56 pm

Hi,
Can you please open support ticket and send us debug log as described here http://www.mediamonkey.com/forum/viewto ... ?f=12&t=69

Re: Album art goes AWOL

by niggle » Sun Jan 03, 2016 6:10 am

Spoke too soon - problem seen with 4.1.10 as well :(

Re: Album art goes AWOL

by niggle » Fri Jan 01, 2016 8:14 am

Thank you.

Maybe a bit premature to say it's fixed, but a few syncs later and there has been no re-occurrence.

Hopefully soon time to uninstall iTunes again :wink:

Thanks again !!

Re: Album art goes AWOL

by Peke » Mon Dec 21, 2015 3:44 pm

Upgrade to 4.1.10.1778+ there should be some improvements.

Re: Album art goes AWOL

by niggle » Wed Dec 16, 2015 3:19 pm

Ok, thanks, will try. The software versions are:

Media Monkey 4.1.9.1764 (win7 sp1)
iTunes Software 12.3.2.35 (64-bit)
iPod Firmware 2.0.4

Re: Album art goes AWOL

by Lowlander » Tue Dec 15, 2015 11:06 am

Capture the sync in a debug log (step 4b) and send it to support: http://www.mediamonkey.com/forum/viewto ... ?f=12&t=69

Re: Album art goes AWOL

by niggle » Tue Dec 15, 2015 10:27 am

I'm using the latest release of MM for Windows.

I wasn't using iTunes at all. But now I've just started using the latest version of iTunes for Windows, to avoid the Album Art problem.

Re: Album art goes AWOL

by Lowlander » Mon Dec 14, 2015 2:00 pm

Which version of MediaMonkey and iTunes (if installed) are you using?

Album art goes AWOL

by niggle » Sun Dec 13, 2015 4:40 am

I've been using Media Monkey with an iPod Classic v6 for years, with no problems.

Lately however, I find that usually when I sync additional tracks from my PC, the album art on about a quarter of all albums on the iPod is lost. This happens after most syncs, and the only way to recover is to delete all the content from the iPod, and re-sync. Which of course takes a while, because I'm using about 50GB (out of 160GB available).

Any suggestions how to diagnose further, because I've run out of ideas? Thanks a lot!!

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