[SOLVED] Play count stopped working recently

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Expand view Topic review: [SOLVED] Play count stopped working recently

Re: [SOLVED] Play count stopped working recently

by moonglow » Sun Dec 29, 2019 6:00 am

Having the same problem in 2019. Decent sync of play stats is almost the only reason I'm sticking with MM as it doesnt integrate with anything else I own. Android on 1.3.6.2887 Windows on 4.1.25.1895. Showing tracks with 15 plays (over time) that arent showing in windows over multiple syncs.

Re: Android play counts not syncing back to windows

by JammyDonut » Sun Nov 25, 2018 4:00 am

Peke wrote: Thu Nov 22, 2018 6:16 pm Hi,
I would suggest that you update to latest Beta at https://www.mediamonkey.com/forum/viewt ... 21&t=89969 and try again.
Hey, I updated to the beta version 1.3.3.0843, and it's syncing well again - play counts updating back in windows. Thanks!

Re: Android play counts not syncing back to windows

by Peke » Thu Nov 22, 2018 6:16 pm

Hi,
I would suggest that you update to latest Beta at https://www.mediamonkey.com/forum/viewt ... 21&t=89969 and try again.

Android play counts not syncing back to windows

by JammyDonut » Thu Nov 22, 2018 4:40 pm

Hi.

Windows:
  • Windows 10 Pro (v 1803)
  • Media Monkey 4.1.23.1881 (portable install)
Phone:
  • Essential PH-1
  • Android 9 (Pie) - Security patch level Nov 5 2018
  • Media Monkey v 1.3.2.0824

In the android app, I can see my play counts increasing and last play date is set when I listen to a song.

Syncing doesn't set the same in my mediamonkey library.

If I open the phone node in the media tree ("PH-1" in my case), and drill down to find the same song, the windows app doesn't seem to see the new last-played date - it's still set to a long time ago.

In the windows app - looking at the sync settings for my phone, I have
  • Summary > Scan as soon as the device is connected : CHECK
  • Auto-Sync->Library > Auto-sync file metadata from the device to the PC : CHECK
I tried completely uninstalling mediamonkey from my phone, then reinstalling & syncing my playlists again, but still the play count etc isn't updated back in windows, after listening to a track in the android app.

Any advice would be appreciated.

Re: Play Count and Last Played not syncing from MMA to MMW

by Lowlander » Mon Oct 29, 2018 1:57 pm

You may also need the latest beta of MMA.

Re: Play Count and Last Played not syncing from MMA to MMW

by maritn » Mon Oct 29, 2018 1:13 pm

verngutz wrote: Sat Oct 27, 2018 4:09 pm Has this been fixed? I seem to be encountering the same issue. "Play Count" and "Last Played" are being registered on MMA, but they are not getting synced to MMW. When I hit "Sync now" on MMA, it just says "Everything is in sync."

MMA version: 1.3.2.0824 (with Pro license)
MMW version: 4.1.23.1881
Yeah, I was really hoping the latest version fixed this issue, but it's still not working after the update to 1881 on my PC...

Re: Play Count and Last Played not syncing from MMA to MMW

by Peke » Sun Oct 28, 2018 8:42 pm

Hi,
Just tested on My daughters Phone and as soon I pressed Sync now dialog showed ""Updating metadata on Server" and All was passed to MMW.

Re: Play Count and Last Played not syncing from MMA to MMW

by verngutz » Sat Oct 27, 2018 4:09 pm

Has this been fixed? I seem to be encountering the same issue. "Play Count" and "Last Played" are being registered on MMA, but they are not getting synced to MMW. When I hit "Sync now" on MMA, it just says "Everything is in sync."

MMA version: 1.3.2.0824 (with Pro license)
MMW version: 4.1.23.1881

Re: Play Count and Last Played not syncing from MMA to MMW

by Peke » Tue Sep 11, 2018 7:49 pm

Hi,
USB Sync will be improved in Latest MMA + MMW Beta that should be released soon.

Re: Play Count and Last Played not syncing from MMA to MMW

by maritn » Mon Sep 10, 2018 2:47 pm

Yes, the option is still active. I tried to deactivate it, save settings, sync, activate, save settings and sync again. Unfortunately, it did not work.

Android: 1.3.2.0824
Windows 10: 4.1.21.1875

Re: Play Count and Last Played not syncing from MMA to MMW

by Lowlander » Sun Sep 09, 2018 2:46 pm

Which actual versions are you using and is the option to sync metadata back still enabled?

"Play count" and "Last played" not snycing anymore

by maritn » Sun Sep 09, 2018 6:02 am

Hello,

like the title says: since I installed the latest version of MM (Gold on PC and Android), "Play count" and "Last played" does not seem to sync anymore (sorry if these are not the correct names in the english version). Both stats are updated correctly on my Android device, and are not reset when syncing. I always sync via USB, as WiFi didn't seem to work properly the first time I tried.

In case I'm doing anything wrong, any help would be appreciated.

Thanks.

Re: Play Count and Last Played not syncing from MMA to MMW

by rklevy1953 » Thu Aug 09, 2018 10:38 am

Confirming Ludek's comment...the autoupdate metadata check box in the sync properties for the device was NOT checked....it is now and sync is working properly.

Re: Play Count and Last Played not syncing from MMA to MMW

by Ludek » Wed Aug 08, 2018 3:06 pm

I've just tested with MMW 4.1.21.1875 and MMA 1.3.3.0825 and it works fine for me.
I've tested both by playing the track in MMA and by editing the played value in MMA > Properties, both works fine here. I also verified that rating and last time played are synced fine.

Are you sure that you were playing/editing track that was synced from MMW to MMA?

I've tested this way:
1) Created playlist A in MMW and added Track A to the playlist A
2) Added the playlist A to sync list and run wifi-sync
3) played (or modified) MMA > Playlists > Playlist A > Track A
4) run wifi-sync
=> all values updated as expected in MMW

EDIT: Also verify that the configuration for "auto-sync metadata from the device to the PC" is checked, it should be by default, but rklevy1953 indicated via eSupport ticket that the checkbox was not checked.

Re: Play Count and Last Played not syncing from MMA to MMW

by rklevy1952 » Tue Aug 07, 2018 5:05 pm

Submitted debug logs from both MMA and MMW as indicated.

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