MM5 v. 2338 simply crash after a while [#17792]

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Expand view Topic review: MM5 v. 2338 simply crash after a while [#17792]

Re: MM5 v. 2338 simply crash after a while [#17792]

by Lowlander » Wed Nov 03, 2021 4:04 pm

Please try with the latest 5.0.2 release as it has lots of fixes: viewtopic.php?f=30&t=86639

Re: MM5 v. 2338 simply crash after a while [#17792]

by pskidee » Wed Nov 03, 2021 1:04 pm

Hi--Using version 5.0.1.2433 and it is showing similar behavior. Works for about an hour, then just stops, the MM5 window turns white and non-responsive. Only way to exit is via task manager.

Re: MM5 v. 2338 simply crash after a while [#17792]

by richard rhys davies » Sat Sep 18, 2021 3:41 am

Thanks for the reply.

I will try to do this and generate a bug report.

Re: MM5 v. 2338 simply crash after a while [#17792]

by Ludek » Fri Sep 17, 2021 7:31 am

Hi, this issue has been already fixed and included in the current build 5.0.1.2433

If you are up-to-date with the build and still experiencing the crash then please install debug build and the crash log should be automatically generated to submit, then submit it and write the crash ID here, see item 4a here: viewtopic.php?f=30&t=86643

Thanks!

Re: MM5 v. 2338 simply crash after a while [#17792]

by richard rhys davies » Fri Sep 17, 2021 4:07 am

Hi

I just bought a little laptop to play media monkey library over the LAN from my main PC in another part of the house.
I am now getting the same issue as this user. Plays for a few tracks, then white screen, no error, task manager.
Can i get the dll fix and instructions on how to add it as a not very techy person

Thanks

Re: MM5 v. 2338 simply crash after a while

by Ludek » Wed Apr 28, 2021 4:27 am

I've got a log from another user and fixed the issue as: https://www.ventismedia.com/mantis/view.php?id=17792 (details in Mantis)

Until the 5.0.1.2400 is available feel free to replace your current UPnP.dll by this one https://www.dropbox.com/s/wbkvltim9i7b0tx/UPnP.dll?dl=0
=> this will prevent the crash from occuring.

BTW: The reason for subsequent crash was that SSDP has failed to bind multicast socket entirely (this is needed for UPnP/DLNA discovery).

So I guess that your network configuration is somehow specific, you are part of VPN (virtual private network) and/or you have disabled UPnP/DLNA discovery by your router ?

Re: MM5 v. 2338 simply crash after a while

by jotixce » Tue Apr 27, 2021 7:17 am

Hi,

When I'm back home, i will aks you if you need to do the test.

Jordi

Re: MM5 v. 2338 simply crash after a while

by Ludek » Mon Apr 26, 2021 3:36 pm

For 15 days I'm not at home, so I cannot make this for you.
ok, we have received this kind of crash from two other users today, so I contacted them via email and asked them to do the tests for me. Thanks so far and enjoy your travelling!

Re: MM5 v. 2338 simply crash after a while

by Peke » Mon Apr 26, 2021 9:35 am

HI,
Thank you for the info. At least now you can enjoy rest of these 15 days ;)

Re: MM5 v. 2338 simply crash after a while

by jotixce » Mon Apr 26, 2021 9:28 am

well ..... my findings ..... In my laptop is all OK!!!

I install the Debug .2338. Now I'm going to install the normal .2338.

ASUS laptop
AMD A6-5200 APU with Radeon(TM) HD Graphics 2.00 GHz

Window 10 Home 20H2 install 25/‎2/‎2021 comp. 19042.928

When I get back a Home, i will do the trials you mention.

Thanks

Jordi

Re: MM5 v. 2338 simply crash after a while

by jotixce » Mon Apr 26, 2021 8:08 am

Hi,

For 15 days I'm not at home, so I cannot make this for you. But as I have with me my LapTop. I will install .2338 here and see what happens.

I'll tell you what in a while ....

Jordi

Re: MM5 v. 2338 simply crash after a while

by Ludek » Mon Apr 26, 2021 7:06 am

I analyzed the crash log and I see that it is crash in UPnP.dll related to checking SSDP activity (recent changes due to issue #17717)

But I am unable to identify the exact reason for the crash, I would need you to:
1) Replace you current C:\Program Files (x86)\MediaMonkey 5\UPnP.dll
by this one: https://www.dropbox.com/sh/6vszmzh3vhgi ... MNxVa?dl=0
2) Start DbgView (see item 4b here: https://www.mediamonkey.com/forum/viewt ... 30&t=86643 )
3) Start MM5 and wait 10 minutes until the crash occurs
=> submit the crash and also save output from the DbgView to a file and compress (zip/rar) and share the file with me to analyze.
e.g. send me private message with the link or attach it to eSupport ticket.

Thanks for helping us to fix the issue!

Re: MM5 v. 2338 simply crash after a while

by Ludek » Mon Apr 26, 2021 6:23 am

Hi,
FYI: we have received your crash log EFEFFECD (from user Jordi) and looking into it.

Thanks!

Re: MM5 v. 2338 simply crash after a while

by jotixce » Sun Apr 25, 2021 3:59 pm

hi,

It worked . When It have crashed after 10 minutes, I have made a print screen of the ID, but , silly of me, I copied the name of the post in the message i had to send with the log, and i lost the copy of the screen and therefor the ID number. TO be abel to track it, It has been send at European Central time 22h55.

Jordi

Re: MM5 v. 2338 simply crash after a while

by jotixce » Sun Apr 25, 2021 1:53 pm

yes, I have install the normal. I will try the debug one.

I keep you informed.

Jordi

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