With 5.0.4 you can disabled Hardware Accelaration directly in Options > Performance
https://www.mediamonkey.com/forum/viewtopic.php?f=6&t=86639&sd=d

After disabling the HW acceleration you won't need to use the NoGPU batch file any longer.

[quote=deancollins post_id=501485 time=1664803445 user_id=30080]
Same problem here...... only way to get it to start is by running the MediaMonley_NOGPU.bat file each time.
[/quote]What GPU you have?

Which Build (Help > About) are you using?

[quote=Lowlander post_id=498919 time=1656782369 user_id=262]
GPU rendering is used for the interface. 64 bits is not going to give massive performance, but will require lots of extra development. It may come in the future.
[/quote]

Agree...there is no reason to be running GPU for such a simple app.

Same problem here...... only way to get it to start is by running the MediaMonley_NOGPU.bat file each time.

This bat file is supposed to be a one time run thing....but doesnt solve the problem....still hangs at startup.

[quote=roussel post_id=498914 time=1656763137 user_id=107329]
I've the same problem here.
Launching MM5 through .bat file solves the problem.
This should be solved another way of using this workaround.
[/quote]Launching MM5 thru BAT file and if it is working usually means Driver is outdated Windows and chromium Policy and most likely lost WHQL certificate or some models were crashed Chromium so many times so they are added to Black list source code.
Please, may I suggest you to download [url=https://www.techpowerup.com/download/techpowerup-gpu-z/]TechPowerUp GPU-Z[/url] and create screenshot (app have screenshot button top right) and post it here in reply (see my signature how). I'll try to help you as much as I can.

GPU rendering is used for the interface. 64 bits is not going to give massive performance, but will require lots of extra development. It may come in the future.

I've the same problem here.

Launching MM5 through .bat file solves the problem.

This should be solved another way of using this workaround.

Moreover, the justification here https://www.mediamonkey.com/support/knowledge-base/mediamonkey-install-config/mediamonkey-wont-open/

is not acceptable. Why powerful GPU should be used for a music program ???

In another way, I found that you developped a x86 version only. Is there a reason not developing a 64-bits version ?

Thanks for your support

A debug log would be really helpful to help resolve this.

This may or may not be related to the noGPU workaround but v5.0.3.2627 (portable) crashes every ~5 hours or so and has to be restarted. I've had to revert to v5.0.2.2532 for now to mitigate the issue.

If I get the urge I will reinstall the newest debug version and dump the debug logs and capture a screenshot of the issue.

Hello,
MediaMonkey_NoGPU.bat doesn't solve the problem for me.
I sent the crash report by cliking on "Send" on the crash screen, but I'm not sure that the report is properly sent.
See crash with ID 8076
Do you have a possibility to check this ?
I had to downgrade to 5.0.2.2531

Thank you, yes MediaMonkey_NoGPU.bat runs properly after upgrade.

Hi, could you please try whether running MM5 using MediaMonkey_NoGPU.bat solves the issue?

See item 1.2. here: https://www.mediamonkey.com/support/knowledge-base/mediamonkey-install-config/mediamonkey-wont-open/

Same problem for me

Can you please capture the failure to open in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewtopic.php?t=86639

This will help a developer analyze why this fails for you.


Can you copy your [url=https://www.mediamonkey.com/support/knowledge-base/mediamonkey-install-config/modifying-the-mediamonkey-db-and-ini-files/]database file[/url] to the clean copy and does it then open successfully?