MediaMonkey Corrupts Windows (Explorer) [#21345]

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Expand view Topic review: MediaMonkey Corrupts Windows (Explorer) [#21345]

Re: MediaMonkey Corrupts Windows (Explorer) [#21345]

by rusty » Tue Nov 19, 2024 11:27 am

Thanks! This will be rolling out officially in a new build later today.

-Rusty

Re: MediaMonkey Corrupts Windows (Explorer) [#21345]

by FlexFlexerson » Tue Nov 19, 2024 11:25 am

dypsis wrote: ↑Mon Nov 18, 2024 5:50 am Thanks for that, @PetrCBR.
I seems like you nailed it. It's been working well. I've opened and closed MM about 10 times without any issues.

Well done. 👏

It'd be interesting to know if the fix works for @FlexFlexerson too.
My apologies - I was away my computer for a few days so just catching up now. The special build you shared seems to work. I've opened and closed the app a few times and the problem doesn't seem to reoccur. Thank you!

Re: MediaMonkey Corrupts Windows (Explorer) [#21345]

by dypsis » Mon Nov 18, 2024 5:50 am

Thanks for that, @PetrCBR.
I seems like you nailed it. It's been working well. I've opened and closed MM about 10 times without any issues.

Well done. 👏

It'd be interesting to know if the fix works for @FlexFlexerson too.

Re: MediaMonkey Corrupts Windows (Explorer) [#21345]

by dypsis » Fri Nov 15, 2024 4:34 pm

Ludek wrote: ↑Fri Nov 15, 2024 6:51 am Curious, let's continue the ticket(s) please..
I replied to the ticket.

Re: MediaMonkey Corrupts Windows (Explorer) [#21345]

by Ludek » Fri Nov 15, 2024 6:51 am

Curious, let's continue the ticket(s) please..

Re: MediaMonkey Corrupts Windows (Explorer) [#21345]

by dypsis » Thu Nov 14, 2024 8:56 pm

3076 is NOT working with the installer you sent me.

Did you replace the correct file in the installer?

This is the file that is working for me.
MediaMonkeyEngine.exe
Size: 32.9 MB
CRC32: 30398EA0
MD5: BE144AC17964917DB76DF5A4B0521A91
SHA-1: A753226600E3A909B4244A60A06C3103212DFAAE
I have just tested it again with the above file, and it's working.

Re: MediaMonkey Corrupts Windows (Explorer) [#21345]

by Ludek » Thu Nov 14, 2024 1:45 pm

FYI fixed in 3076 as https://www.ventismedia.com/mantis/view.php?id=21345

Re: MediaMonkey Corrupts Windows (Explorer) [#21345]

by dypsis » Tue Nov 12, 2024 10:14 pm

rusty wrote: ↑Tue Nov 12, 2024 8:35 pm flex,

We received the ticket, but the log wasn't attached. Can you share a link to the log (e.g. using dropbox or any other file sharing service) instead via the helpdesk ticket?


dypsis,

It probably wouldn't hurt if you shared a log as well since the cases may be slightly different.

And yes, it would be best to replicate the bug with 3074 debug. In case you didn't see my note above--if debugview isn't allowing you to save the log due to the bug: In debugview, before you launch MediaMonkey, click File > Log to File as... (this causes it to save it to the log file in question as the bug occurs--no need to save it afterwards).

Thanks!

-Rusty
Done.

I zipped the logs. I'm not sure if they attach as a bare .log file.

Re: MediaMonkey Corrupts Windows (Explorer) [#21345]

by rusty » Tue Nov 12, 2024 8:35 pm

flex,

We received the ticket, but the log wasn't attached. Can you share a link to the log (e.g. using dropbox or any other file sharing service) instead via the helpdesk ticket?


dypsis,

It probably wouldn't hurt if you shared a log as well since the cases may be slightly different.

And yes, it would be best to replicate the bug with 3074 debug. In case you didn't see my note above--if debugview isn't allowing you to save the log due to the bug: In debugview, before you launch MediaMonkey, click File > Log to File as... (this causes it to save it to the log file in question as the bug occurs--no need to save it afterwards).

Thanks!

-Rusty

Re: MediaMonkey Corrupts Windows (Explorer)

by dypsis » Tue Nov 12, 2024 7:15 pm

rusty wrote: ↑Tue Nov 12, 2024 12:57 pm Dypsis, Flex,

Thanks for all the info. We suspect that the reason it's occurring for 3057 and not 3051 is because of the change made in 3054. If our hypothesis is correct, the reason it wouldn't occur on a clean install but would occur on the upgrade from v4 could be because the upgrade has network/drive paths in the config/DB that are somehow triggering the issue.

Could you:
a) Confirm that it doesn't occur with Build 3053
b) Generate a debug log using the most recent beta debug build and share a link to it via the helpdesk?
c) While replicating the issue can you verify whether MMW CPU utilization is increased (in comparison to a build that doesn't trigger the bug)?

Thanks!

-Rusty
3053 doesn't have this bug either.
So, how do I generate the debug log? Do you want it done with 3074?

Re: MediaMonkey Corrupts Windows (Explorer) [#21345]

by FlexFlexerson » Tue Nov 12, 2024 5:59 pm

rusty wrote: ↑Tue Nov 12, 2024 4:44 pm Hi Flex,

Thanks!
a) This means that it's most likely related to https://www.ventismedia.com/mantis/view.php?id=21202
b) In debugview, before you launch MediaMonkey, click File > Log to File as... (this causes it to save it to the log file in question as the bug occurs--no need to save it afterwards).
c) Interesting. Let's see what the log shows.

Looking forward to hearing back.

Thanks!

-Rusty
Gotcha. Just submitted a ticket with my debug log.

Re: MediaMonkey Corrupts Windows (Explorer) [#21345]

by rusty » Tue Nov 12, 2024 4:44 pm

Hi Flex,

Thanks!
a) This means that it's most likely related to https://www.ventismedia.com/mantis/view.php?id=21202
b) In debugview, before you launch MediaMonkey, click File > Log to File as... (this causes it to save it to the log file in question as the bug occurs--no need to save it afterwards).
c) Interesting. Let's see what the log shows.

Looking forward to hearing back.

Thanks!

-Rusty

Re: MediaMonkey Corrupts Windows (Explorer)

by FlexFlexerson » Tue Nov 12, 2024 4:30 pm

rusty wrote: ↑Tue Nov 12, 2024 12:57 pm Dypsis, Flex,

Thanks for all the info. We suspect that the reason it's occurring for 3057 and not 3051 is because of the change made in 3054. If our hypothesis is correct, the reason it wouldn't occur on a clean install but would occur on the upgrade from v4 could be because the upgrade has network/drive paths in the config/DB that are somehow triggering the issue.

Could you:
a) Confirm that it doesn't occur with Build 3053
b) Generate a debug log using the most recent beta debug build and share a link to it via the helpdesk?
c) While replicating the issue can you verify whether MMW CPU utilization is increased (in comparison to a build that doesn't trigger the bug)?

Thanks!

-Rusty
Thanks Rusty.

On (a) I can confirm that the error does not occur in build 3053.

On (b) I tried to generate a debug log when using the most recent build, but because the error messes up my keyboard and mouse buttons, I'm not able to send it (or copy the log or anything else). Not sure how to get around that to send a log.

On (c) CPU utilization was the same comparing both build 3053 and the most recent one.

Re: MediaMonkey Corrupts Windows (Explorer)

by rusty » Tue Nov 12, 2024 12:57 pm

Dypsis, Flex,

Thanks for all the info. We suspect that the reason it's occurring for 3057 and not 3051 is because of the change made in 3054. If our hypothesis is correct, the reason it wouldn't occur on a clean install but would occur on the upgrade from v4 could be because the upgrade has network/drive paths in the config/DB that are somehow triggering the issue.

Could you:
a) Confirm that it doesn't occur with Build 3053
b) Generate a debug log using the most recent beta debug build and share a link to it via the helpdesk?
c) While replicating the issue can you verify whether MMW CPU utilization is increased (in comparison to a build that doesn't trigger the bug)?

Thanks!

-Rusty

Re: MediaMonkey Corrupts Windows (Explorer)

by CrashMonkey » Tue Nov 12, 2024 12:32 pm

Don't know it that is the cause, i have a few test machines with windows 24H2 and all latest update for that, and there MM runs OK.

Did you also look at eventvwr to see if you get any errors there?
Start -> type: eventvwr press enter.
Left side, expand "event viewer (local)", expand "Windows Logs" Look at "Application" and "System". Look for any warnings(yellow)/errors(red) items that happen during that time.
If its hard to find.
Open eventvwr first. Start mediamonkey, then go back to eventvwr and Select Application or System, and press f5(to refresh).
Post any errors you get, or a printscreen back here.

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