I captured a debug log and submitted it via the interface. I have reverted to the latest stable version. I am going to capture an image of the hidden dialog on the stable version and will submit a ticket.

Hi,
This is first time I have heard of such errors with 5.0.4.

You can freely install stable version on top of latest beta, but it looks like problem is deeper than I initially thought. Can you please open support ticket and if possible attach screenshot of error (if you catch it)?

I downloaded the latest beta version as suggested and now I get crashes and hangs immediately without having to do anything.

The error message is "Waiting too long for finishing all the list readers, last reader thread..."

There is some dialog window that flashes up and is immediately obscured.

David S

Hi,

dstroud1960 wrote: ↑Tue Aug 23, 2022 1:10 pm I am running MM 5.0.3.2627 on Windows 11 64-bit machine.

Latest 5.0.4. Betas are more optimized for Windows 11 than stable 5.0.3. so make sure you are using latest beta from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d

I can easily reproduce a hidden dialog hang 100% of the time by going to Help, Check for Updates. A dialog flashes up and is immediately covered by a blank window and nothing on the interface responds.

I am running MM 5.0.3.2627 on Windows 11 64-bit machine.

The only cure for this is force kill through Task Manager.

David S

Hi Lowlander,

I haven't noticed the issue from build 2412+ maybe the issue has been magical fixed or it was related to another issue which has been fixed Also mm5 feels faster compared older builds. My guess from the issues I was having with older builds was that mm5 had memory issue which was causing graphical problems and my machine only has onboard graphics card. Even though the machine has 16GB of memory. For now i am happy

Is this something that persists or has been resolved on build 2416?

I have reproduced this randomly few times during last year, but never consistently. I suspect it's a chromium rendering issue which we plan to address by updating to a newer version of chromium in MMW 5.0.1.

Wow... that's really quite strange. PLEASE send us a log + details if you happen to capture the issue as it occurs.

In the meantime we'll continue to try to replicate this.

Thanks!

Ok I have sort of figured out on how to get out of the problem without force closing when this problem happens. The dialogue is there but not 100% visible to the user and clicking on it does nothing, even guess clicking on where "cancel" / "ok" or "X" is, does not help. BUT you can drag that window around. If you drag that window down past the taskbar it starts to become visible again allowing me to either click "cancel" or "ok" or "X" . Here is a video of showing how I "fix it"

No I have tried that, the "invisible" window stays on top, only way for now is to force close

Thanks. fyi, if the bug is related to a hidden dialog, you can try using ALT-TAB to bring it to the foreground or ESC to close it. But that's just a workaround; we'd still like a debug log of the problem so that we can fix it.

-Rusty

I will do a debug log every time I run mm until it happens. The problem is mm does work in the background (or so I think) it's the UI that doesn't respond, it's as if there is a popup window open which needs to be closed but you cannot close it as it is "invisible" and the only to way to work with mm again is to force close it. Through the night I left mm scanning my drives for music, somehow there was a notification that opened while scanning and became invisible and I cannot do anything in mm until I force close it. When I run task manager I can see there is CPU usage from mm indicating to me that it is still scanning.

I'm also unable to replicate, so a debug log (and crashlog ID if a crash occurs) would be great. May be related to https://www.ventismedia.com/mantis/view.php?id=17642

Thanks so much!

-Rusty

Capturing this in a debug log (step 4b) would be valuable: viewtopic.php?f=30&t=86643

I haven't seen this either.