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Purchased codec pack updated then becomes trial + no mp4

Posted: Fri Oct 16, 2015 12:31 pm
by martialartsguy
This is a bug I noticed when trying to figure out why .mp4 videos are not playing (the sound is present, but no video shows). I am using MM version 4.1.8.1751

I have a purchased download of MM_Codec_Pack_2.0.0.14.mmip, which I install, then update via the Tools > Extensions menu to 2.1.2.105. I then restart MM, and the codec shows as a Trial. Repro:

1. Install purchased codec. It shows as MM codec pack (no "Trial" content).
2. Restart MM
3. Go to Tools > Extensions and update extensions. Select MM codec pack and update.
4. Restart MM
5. Return to Tools > Extensions and now the word Trial appears.

Re: Purchased codec pack updated then becomes trial + no mp4

Posted: Fri Oct 16, 2015 12:45 pm
by Lowlander
You need to contact support with your Order Number if you want an update for the purchased version of the MediaMonkey Codec Pack.

Re: Purchased codec pack updated then becomes trial + no mp4

Posted: Fri Oct 16, 2015 12:47 pm
by martialartsguy
Thanks Lowlander,

I guess I'll do that. I don't remember having the issue before when updating, but I could be wrong.

Re: Purchased codec pack updated then becomes trial + no mp4

Posted: Fri Oct 16, 2015 12:49 pm
by Peke
Hi,
MMW 4.1.3.1708 had a bug that make things exactly like you described.

You should update to latest MMW version and install initial Full version from MMIP you downloaded initially before you download update.