Lifetime License Key No Longer Valid

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svburke
Posts: 66
Joined: Fri Dec 04, 2009 3:01 pm

Lifetime License Key No Longer Valid

Post by svburke »

I have a lifetime license, from Element 5 order no. 307679885, 12/6/09. All of a sudden my license key is now considered invalid. I found this out when trying to convert FLAC to mp3; the program stated mp3 conversion is unavailable beyond a 30-day trial period and then when I went to enter in the license key I received a message saying it is invalid. I have made sure I have entered it correctly.

Any advice as to what is the problem here? Or where I can go to get a quick fix? This is frankly an extraordinarily obnoxious bug, coming as it does on Christmas Eve when I am trying to convert some holiday tracks for playback on a portable player.
Lowlander
Posts: 50167
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Lifetime License Key No Longer Valid

Post by Lowlander »

See: https://www.mediamonkey.com/support/ind ... is-invalid

Both Username and Key need to be exactly as provided.
Lowlander (MediaMonkey user since 2003)
svburke
Posts: 66
Joined: Fri Dec 04, 2009 3:01 pm

Re: Lifetime License Key No Longer Valid

Post by svburke »

I've resolved this. My fault - was entering a login rather than my user name. This page was helpful: https://www.mediamonkey.com/support/ind ... is-invalid

Merry Christmas to all,

SB
svburke
Posts: 66
Joined: Fri Dec 04, 2009 3:01 pm

Re: Lifetime License Key No Longer Valid

Post by svburke »

Lowlander wrote: Mon Dec 24, 2018 1:50 pm See: https://www.mediamonkey.com/support/ind ... is-invalid

Both Username and Key need to be exactly as provided.
Yes, thanks, rechecked that page a moment ago and realized my user name was different from my login. Quick tip if any programmers are reading - it would be preferable for the error message to indicate not just that the key is invalid but that perhaps the user name is invalid. Cheers
Peke
Posts: 14372
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Lifetime License Key No Longer Valid

Post by Peke »

Hi,
I noted this in our to do for wording correction. Thank you.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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