MediaMonkey forum

I have a lifetime license, from Element 5 order no. 307679885, 12/6/09. All of a sudden my license key is now considered invalid. I found this out when trying to convert FLAC to mp3; the program stated mp3 conversion is unavailable beyond a 30-day trial period and then when I went to enter in the license key I received a message saying it is invalid. I have made sure I have entered it correctly.

Any advice as to what is the problem here? Or where I can go to get a quick fix? This is frankly an extraordinarily obnoxious bug, coming as it does on Christmas Eve when I am trying to convert some holiday tracks for playback on a portable player.

See: https://www.mediamonkey.com/support/ind ... is-invalid

Both Username and Key need to be exactly as provided.

I've resolved this. My fault - was entering a login rather than my user name. This page was helpful: https://www.mediamonkey.com/support/ind ... is-invalid

Merry Christmas to all,

SB

Lowlander wrote: ↑Mon Dec 24, 2018 1:50 pm See: https://www.mediamonkey.com/support/ind ... is-invalid

Both Username and Key need to be exactly as provided.

Yes, thanks, rechecked that page a moment ago and realized my user name was different from my login. Quick tip if any programmers are reading - it would be preferable for the error message to indicate not just that the key is invalid but that perhaps the user name is invalid. Cheers

Hi,
I noted this in our to do for wording correction. Thank you.