Freezing shortly after starting Music Video

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Spyderturbo007
Posts: 2
Joined: Sat Jul 18, 2020 9:45 am
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Freezing shortly after starting Music Video

Post by Spyderturbo007 »

I'm having an issue with MediaMonkey freezing about 5 seconds after starting a music video. It freezes / stutters for a few seconds and then it's fine for the rest of the video. About 5 seconds after the next video starts, it does the same thing. I've watched the Task Manager and there doesn't seem to be a spike in CPU usage.

v4.1.29.1910 Standard (once I get the bugs worked out, I'm planning to purchase a license). Audio out is through HDMI from a GTX 470. I tried changing it from WASAPI to DirectSound with no change.

I thought it might have been from the track details pop-up since it happened at around the same time, but I disabled that and it is still happening.

Thanks!
Lowlander
Posts: 47910
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5
Contact:

Re: Freezing shortly after starting Music Video

Post by Lowlander »

Capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... p?f=1&t=69
Lowlander (MediaMonkey user since 2003)
Spyderturbo007
Posts: 2
Joined: Sat Jul 18, 2020 9:45 am
Contact:

Re: Freezing shortly after starting Music Video

Post by Spyderturbo007 »

I know this is going to sound stupid, but I'm unable to login or create an account on the Support Ticket website. I've tried my login which gets kicked back. I use a password manager, so I know it's being entered correctly. I even logged out of the forum and back in again, without issue just to make sure my password manager wasn't going crazy.

Then I thought I might need a separate account to submit a ticket, but when I hit the register button, it just brings me back to the forums where it shows me as being logged in.

Thanks!
Lowlander
Posts: 47910
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5
Contact:

Re: Freezing shortly after starting Music Video

Post by Lowlander »

At Support the username is case sensitive: https://www.mediamonkey.com/support/ind ... t-web-site
Lowlander (MediaMonkey user since 2003)
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