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Lost license key

Posted: Sat Jul 25, 2020 12:47 pm
by the_ledge
I've recently upgraded the motherboard on my PC and have noticed that my lifetime license has disappeared from MediaMoney.

I bought the license years ago, possibly under an old email address, and I've tried the license retrieval solution in the Help section but MyCommerce doesn't recognise my email address when I try to reset the password. I remember using the Element 5 site years ago but I can't find any emails regarding the registration or the purchase of the license.

Please help. Thanks.

Re: Lost license key

Posted: Sat Jul 25, 2020 1:07 pm
by Lowlander
Contact Support with as many details (Order Number, email used, purchase date (or year)): https://www.mediamonkey.com/support/ind ... ets/Submit