Album art goes AWOL

Get answers about syncing the current release of MediaMonkey with iPods and other devices.

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niggle
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Album art goes AWOL

Post by niggle »

I've been using Media Monkey with an iPod Classic v6 for years, with no problems.

Lately however, I find that usually when I sync additional tracks from my PC, the album art on about a quarter of all albums on the iPod is lost. This happens after most syncs, and the only way to recover is to delete all the content from the iPod, and re-sync. Which of course takes a while, because I'm using about 50GB (out of 160GB available).

Any suggestions how to diagnose further, because I've run out of ideas? Thanks a lot!!
Last edited by Lowlander on Mon Dec 14, 2015 1:59 pm, edited 1 time in total.
Reason: Moved to correct forum
Lowlander
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Re: Album art goes AWOL

Post by Lowlander »

Which version of MediaMonkey and iTunes (if installed) are you using?
Lowlander (MediaMonkey user since 2003)
niggle
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Re: Album art goes AWOL

Post by niggle »

I'm using the latest release of MM for Windows.

I wasn't using iTunes at all. But now I've just started using the latest version of iTunes for Windows, to avoid the Album Art problem.
Lowlander
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Re: Album art goes AWOL

Post by Lowlander »

Capture the sync in a debug log (step 4b) and send it to support: http://www.mediamonkey.com/forum/viewto ... ?f=12&t=69
Lowlander (MediaMonkey user since 2003)
niggle
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Re: Album art goes AWOL

Post by niggle »

Ok, thanks, will try. The software versions are:

Media Monkey 4.1.9.1764 (win7 sp1)
iTunes Software 12.3.2.35 (64-bit)
iPod Firmware 2.0.4
Peke
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Re: Album art goes AWOL

Post by Peke »

Upgrade to 4.1.10.1778+ there should be some improvements.
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Pavle
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niggle
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Re: Album art goes AWOL

Post by niggle »

Thank you.

Maybe a bit premature to say it's fixed, but a few syncs later and there has been no re-occurrence.

Hopefully soon time to uninstall iTunes again :wink:

Thanks again !!
niggle
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Re: Album art goes AWOL

Post by niggle »

Spoke too soon - problem seen with 4.1.10 as well :(
Peke
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Re: Album art goes AWOL

Post by Peke »

Hi,
Can you please open support ticket and send us debug log as described here http://www.mediamonkey.com/forum/viewto ... ?f=12&t=69
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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