[FIXED] suddenly MM will not sync with iPhone via Installed (non-app) iTunes [#16934]

Get answers about syncing the current release of MediaMonkey with iPods and other devices.

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Venusian31
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Re: suddenly MM will not sync with iPhone via Installed (non-app) iTunes [#16934]

Post by Venusian31 »

I am using MediaMonkey version 4.1.29.1910, which is the latest update available. My iPod touch 7 recently updated to 14.0 and iTunes updated to version 12.10.9.3 the same day and now I can't use MediaMonkey to manage the music on my iPod. Every time I try to connect my iPod, I get the error message that I need to use the desktop version not the windows version of iTunes, but I AM using the desktop version. I saw a link in a previous post indicating that this had been reported, but when I view it, it shows the issue as resolved and it's not resolved. As of right now, I cannot use MediaMonkey. I hope someone is still investigating this and working on a solution because I love MediaMonkey and recommend it to everyone I know who has an iPod or an iPhone.
Lowlander
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Re: suddenly MM will not sync with iPhone via Installed (non-app) iTunes [#16934]

Post by Lowlander »

For MediaMonkey 4 a new release with a fix is available: https://www.mediamonkey.com/forum/viewt ... 75#p472875

For MediaMonkey 5 you'll need to wait till build 2268 or newer is released to Beta here: https://www.mediamonkey.com/forum/viewt ... 86639&sd=d
Lowlander (MediaMonkey user since 2003)
Venusian31
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Re: suddenly MM will not sync with iPhone via Installed (non-app) iTunes [#16934]

Post by Venusian31 »

Lowlander wrote: Wed Sep 23, 2020 3:17 pm For MediaMonkey 4 a new release with a fix is available: https://www.mediamonkey.com/forum/viewt ... 75#p472875

For MediaMonkey 5 you'll need to wait till build 2268 or newer is released to Beta here: https://www.mediamonkey.com/forum/viewt ... 86639&sd=d
Thank you! This solved the problem and I can use MediaMonkey again! It's so much better than iTunes.
ITgreybeard
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Re: suddenly MM will not sync with iPhone via Installed (non-app) iTunes [#16934]

Post by ITgreybeard »

Lowlander, is it generally safe for a MM user to update with the latest fix, or is it preferred to fall back on a prior production release? How often, if ever, would a serious problem be introduced by the MM version with the latest fix, which is assumed to include other fixes? (My sysdev days lead me to believe that a non-production release can be buggy.)

Thx, and regards.
ITgreybeard : MM Lifetime Gold on Win10Pro, always the latest production release unless noted otherwise. My carryaround is an AMD-based Lenovo Flex14 w 12GB mem and 1TB ssd. Server is a rescued and customized DELL T7400 (Qchan memory, PCI-e II, SATA II/III, on-board RAID): ++Dual QCore Xeon 3.0GHz, 112GB(!) ECC, AMD W5000 wk graphics, SATA III and USB3.0 via cards, SSD and HDD aplenty. Win10 Pro +Ubuntu. Fallback= Custom ASUS i7-860 2.8GHz w/8GB mem, ATI FirePro V4800 (FireGL V) graphics card, multiple disks. Yes they're old :wink: but so am I ...
Lowlander
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Re: suddenly MM will not sync with iPhone via Installed (non-app) iTunes [#16934]

Post by Lowlander »

MediaMonkey 4 is getting very limited updates, so any releases should be safe. However if you're not needing to sync to an iOS device you can hold off till a final release.

I strongly recommend backing up the database file anyway: http://mediamonkey.com/support/index.ph ... ey-library
Lowlander (MediaMonkey user since 2003)
Peke
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Re: suddenly MM will not sync with iPhone via Installed (non-app) iTunes [#16934]

Post by Peke »

Hi,
Latest MMW 4.1.30.1912 should address this and should be official release soon.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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sgrosvenor
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Re: suddenly MM will not sync with iPhone via Installed (non-app) iTunes [#16934]

Post by sgrosvenor »

I install 1912 and problem is solved, older ipod and new ipad recognized without issue - thanks for the fix.
ITgreybeard
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Re: suddenly MM will not sync with iPhone via Installed (non-app) iTunes [#16934]

Post by ITgreybeard »

:D Good here too. The fix definitely incorporates the solution. Thank you!
ITgreybeard : MM Lifetime Gold on Win10Pro, always the latest production release unless noted otherwise. My carryaround is an AMD-based Lenovo Flex14 w 12GB mem and 1TB ssd. Server is a rescued and customized DELL T7400 (Qchan memory, PCI-e II, SATA II/III, on-board RAID): ++Dual QCore Xeon 3.0GHz, 112GB(!) ECC, AMD W5000 wk graphics, SATA III and USB3.0 via cards, SSD and HDD aplenty. Win10 Pro +Ubuntu. Fallback= Custom ASUS i7-860 2.8GHz w/8GB mem, ATI FirePro V4800 (FireGL V) graphics card, multiple disks. Yes they're old :wink: but so am I ...
Nightblogger617
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Desktop iTunes

Post by Nightblogger617 »

None of the links on the relevant Knowledgebase page about desktop iTunes seem to work and I can't find the correct download anywhere. Have Apple given up on this and rolled over to the Store version for everyone?

Also, when I pulug in my iPhone Mediamonkey (4.1.29.1910) runs automatically (twice) is unresponsive and has to be quit from the Task Manager.
Nightblogger617
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Re: Desktop iTunes

Post by Nightblogger617 »

Just upgraded to the beta 1912 version of MediaMonkey and it's OK again - must be Apple messing around and breaking things again!
ITgreybeard
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Re: suddenly MM will not sync with iPhone via Installed (non-app) iTunes [#16934]

Post by ITgreybeard »

Nightblogger -

Go to the apple itunes page again (https://www.apple.com/itunes/) and find "Looking for other versions? macOS Windows" down the page. Click on the Windows link, and see that a version of the page you were on now has a "Download iTunes for Windows now (64-bit)" button/link towards the bottom of the display. That will get you what you need. OK?
ITgreybeard : MM Lifetime Gold on Win10Pro, always the latest production release unless noted otherwise. My carryaround is an AMD-based Lenovo Flex14 w 12GB mem and 1TB ssd. Server is a rescued and customized DELL T7400 (Qchan memory, PCI-e II, SATA II/III, on-board RAID): ++Dual QCore Xeon 3.0GHz, 112GB(!) ECC, AMD W5000 wk graphics, SATA III and USB3.0 via cards, SSD and HDD aplenty. Win10 Pro +Ubuntu. Fallback= Custom ASUS i7-860 2.8GHz w/8GB mem, ATI FirePro V4800 (FireGL V) graphics card, multiple disks. Yes they're old :wink: but so am I ...
Ludek
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Re: suddenly MM will not sync with iPhone via Installed (non-app) iTunes [#16934]

Post by Ludek »

For me the KB article http://www.mediamonkey.com/devicesync goes to http://oldsvr.mediamonkey.com/support/? ... /View/139/
and the '64-bit version' link in the article goes to https://www.apple.com/itunes/download/win64 which downloads the correct installer iTunes64Setup.exe (that has around 200 MB and is the iTunes desktop version).

Aren't you seeing the same?
crampon
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Unable to connect MediaMonkey to iPhone 7

Post by crampon »

Hi there

Not sure if this is a common issue, but searched the board and couldn't find a match.
I have the follwoing: -
- iPhone 7 s/w ver = 13.5.1
- iTunes ver = 12.10.9.3 (full version, not windows store version)
- MediaMonkey ver = 4.1.29.1910

MediaMonkey sees my iPhone but says I need to install the desktop version of iTunes.... I have the latest version of both iTunes Desktop and Mediamonkey....

Any ideas?

Thanks in advance!
Ludek
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Re: suddenly MM will not sync with iPhone via Installed (non-app) iTunes [#16934]

Post by Ludek »

Just install build 4.1.30.1912 that fixes the issue
https://www.mediamonkey.com/forum/viewt ... 75#p472875
Last edited by Ludek on Tue Sep 29, 2020 3:54 am, edited 1 time in total.
Lowlander
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Re: suddenly MM will not sync with iPhone via Installed (non-app) iTunes [#16934]

Post by Lowlander »

And a new version of MM5 is also available with the fix: https://www.mediamonkey.com/forum/viewt ... 30&t=86639
Lowlander (MediaMonkey user since 2003)
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