Access Violation During iPhone Sync

Get answers about syncing MediaMonkey 4 with iPods and other devices.

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ghines
Posts: 16
Joined: Thu Feb 08, 2018 8:16 am

Access Violation During iPhone Sync

Post by ghines »

I have recently added a load of new files to my library and wanted to sync them to my iPhone Xs. I have previously synced > 12000 files using MM to the iPhone but now it only syncs about 4 or 5 files before displaying multiple Access Violation messages and then freezing; the only way to close the application is via Task Manager's End Task function.

I've had similar issues on and off with MM and syncing over the years and, after reluctantly switching back to iTunes for device syncs, I started using MM again when it went through a more reliable patch. I hope that reliable patch hasn't come to an end because I don't want to revert to iTunes again.

This is very frustrating!
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Access Violation During iPhone Sync

Post by Lowlander »

Which version of MediaMonkey, iOS and iTunes?
ghines
Posts: 16
Joined: Thu Feb 08, 2018 8:16 am

Re: Access Violation During iPhone Sync

Post by ghines »

It's MM 4.1.30.1914, iOS 14.3 and iTunes 12.11.0.26
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Access Violation During iPhone Sync

Post by Lowlander »

If you want this to receive troubleshooting I recommend to use MediaMonkey 5: viewtopic.php?f=30&t=86639&sd=d

and capture (if it still occurs) the sync in a debug log (step 4b): viewtopic.php?f=30&t=86643 Attach the log to a Support Ticket for developer analysis.
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