MMW to MMA: Unable to sync deeper than 4 levels [#16496]
Posted: Thu Dec 12, 2019 4:13 pm
MMW: 4.1.24.1883
MMA: 1.3.7.0900
Issue: MMA is able to connect to MMW successfully, and sees all Music and Playlists available.
However, when adding playlists to sync, only able to sync playlists as far as 4 levels deep.
See attached screenshots for more details. Labeled per step below.
Method to reproduce issue: For testing, I created D:\1\2\3\4\5\6\7\ each folder with two song files inside. I then created Playlists reproducing the folder/file structure 1:1.
Issue occurs on multiple phones.
Let me know if I can provide any additional details I will be happy to help rectify this.
MMA: 1.3.7.0900
Issue: MMA is able to connect to MMW successfully, and sees all Music and Playlists available.
However, when adding playlists to sync, only able to sync playlists as far as 4 levels deep.
See attached screenshots for more details. Labeled per step below.
Method to reproduce issue: For testing, I created D:\1\2\3\4\5\6\7\ each folder with two song files inside. I then created Playlists reproducing the folder/file structure 1:1.
- When choosing playlists to sync from MMA directly: (inside Options > Sync settings > Auto-sync server content > Playlists)
- Checking any playlists within levels 1,2,3,4 can successfully *check* the box.
- Checking any playlists below 4, so checking 5,6,7, the box will NOT check (it will instantly uncheck itself) and a toast message will appear "Unable to contact remote server". Screenshot A: https://i.imgur.com/DId06Xq.png
- When choosing playlists to sync from MMW directly: (inside Tools > Options > Portable Device Sync > Configure > Auto-Sync --> Device > Playlists)
- Checking any playlists within levels 1,2,3,4 can successfully *check* the box.
- Checking any playlists below 4, so checking 5,6,7, the box WILL check it. And it stays checked, unlike directly in MMA. Screenshot B: https://i.imgur.com/azjj3vE.jpg
- However, when initiating the sync from within MMA:
- The files and playlists of 1,2,3,4 will sync perfectly. Screenshot C: https://i.imgur.com/GwYU7Io.png
- But only the files of 5,6,7 will sync. NOT the playlists. Screenshot D: https://i.imgur.com/fN9ptTr.png
- In this screenshot you'll see that because it does not sync a playlist file, regardless of the files syncing, MMA sees it empty. Screenshot E: https://i.imgur.com/Av3lb6F.png
- However, when initiating the sync from within MMA:
Issue occurs on multiple phones.
Let me know if I can provide any additional details I will be happy to help rectify this.