Log ID TSZQ4SU4VZ No wifi sync

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TroubleClef
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Log ID TSZQ4SU4VZ No wifi sync

Post by TroubleClef »

Wifi sync can't connect. Still shows 8 days left on wifi sync capability. MMA beta version 1.4.2.0938
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Lowlander
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by Lowlander »

Lowlander (MediaMonkey user since 2003)
TroubleClef
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by TroubleClef »

MMA can access the server via UPnP. But when I go to MMA wifi sync settings the connection fails.

I haven't knowingly changed any of these settings. Wifi sync has been working trouble-free until this version.

Does anything show up in the debug log?
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Peke
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by Peke »

Hi,
There is possibility that MM server changed IP address so saved syn settings fail while UPnP uses new IP.

Try to re-select server in Options and if server is on static IP try to save server in UPnP by long tap on server and select save (save icon will be shown right of server name)
Best regards,
Peke
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TroubleClef
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by TroubleClef »

Peke wrote: Fri Oct 23, 2020 7:13 am Hi,
There is possibility that MM server changed IP address so saved syn settings fail while UPnP uses new IP.

Try to re-select server in Options and if server is on static IP try to save server in UPnP by long tap on server and select save (save icon will be shown right of server name)
Hi, thanks. I have my music files on a NAS drive that MMW uses for the library. I checked the router and the drive is still set to the same static IP as always. In MMA UPnP also shows the correct drive IP address, and it does connect. The sync server listed in the Options view shows "MediaMonkeyLIbrary (my computer name)" which is where MMW is installed, but when I select it the connection fails.

I saved the UPnP server in MMA as you said. Now when I try to select the sync server in Options it just searches endlessly and never connects. One strange thing I noticed, as it is searching it sometimes flashes a grayed out server with a long filepath name. Not sure what that means.

What do you suggest now?
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TroubleClef
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by TroubleClef »

Lowlander wrote: Wed Oct 21, 2020 10:22 am Start here: http://oldsvr.mediamonkey.com/support/i ... ork-at-all


Everything checks out except the MMA sync server. I was finally able to add the same server filepath as copied from UPnP, but it says "The stored media server is unailable" even though it works via UPnP.
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martin.bohac
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by martin.bohac »

So if you see "MediaMonkeyLIbrary (my computer name)" in the list of Wi-fi sync servers, then the server should be available.
(if it flashes a grayed out sometimes, it means that the server is temporarily inaccessible or the list is refreshing only).

Wi-Sync fails on the subsequent searching server by UUID.
Usually, it takes less than 1s so I don't understand what causes it.

To fix it we have to explore it step by step.

The saved wifi sync server is retrieved separately so, please follow these steps.
1) Go to Wi-fi sync options
2) tap on your "saved wifi sync server"
3) after it fails to connect, send a Debug log.

4) then go to UPnP server list
5) tap on your "saved Upnp server"
6) after it connects send another Debug log.

Also please tell me what a version of MMW do you have.
Thank you for your patient!
TroubleClef
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by TroubleClef »

martin.bohac wrote: Wed Oct 28, 2020 7:56 am So if you see "MediaMonkeyLIbrary (my computer name)" in the list of Wi-fi sync servers, then the server should be available.
(if it flashes a grayed out sometimes, it means that the server is temporarily inaccessible or the list is refreshing only).

Wi-Sync fails on the subsequent searching server by UUID.
Usually, it takes less than 1s so I don't understand what causes it.

To fix it we have to explore it step by step.

The saved wifi sync server is retrieved separately so, please follow these steps.
1) Go to Wi-fi sync options
2) tap on your "saved wifi sync server"
3) after it fails to connect, send a Debug log.

4) then go to UPnP server list
5) tap on your "saved Upnp server"
6) after it connects send another Debug log.

Also please tell me what a version of MMW do you have.
Thank you for your patient!
OK, thanks. MMA version 1.4.3.0939

Debug log id from failing to connect to "wifi sync server" in "option" screen: 9Q5GGGZSDF
Note: I never got a message saying it failed, it just continued searching endlessly, with the occasional flash of the grayed-out entry with the filepath and "The stored media server is unavailable" .

Debug log after successful connection to UPnP: FFY4YBM3ZL

Debug log after failing to perform wifi sync: UPU26CDA24
Note: screen says: "Sync incomplete. Connection failed!"
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TroubleClef
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by TroubleClef »

I know it took me a while to respond with more debug logs, but curious if anything was found in them? Thanks
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martin.bohac
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by martin.bohac »

Hi,
I have check all your logs.
I have one idea.
I can see that Device descriptor retrieval failed, no response from http://10.0.0.104:51095/DeviceDescription.xml
I think this was the original URL of MediaMonkey server, which is unavailable.
Can you confirm URL and port of your MMW server? (You can check it in MMW/Options/Library/Media Sharing)

You selected this item with URL http://10.0.0.11:9000/TMSDeviceDescription.xml, UDN : null
as WifiSync server but in my opinion this is not wifi sync server and the connection to this server is denied, because this is not MediaMonkey Server, but your stored UPnP server, right?
You can check it that you copy url http://10.0.0.11:9000/TMSDeviceDescription.xml to your internet browser and you should see XML file where is e.g <friendlyName> field.
This server should be not listed as WifiSync Server(this is a bug on MMA side).

Anyway, this is not a cause why you don't see or you can't connect to the MMW server
You should verify MMW URL and also copy it to the internet browser to check whether MMW is available. If this URL is also unavailable in the browser, then the issue must be outside MMA.

If you found out that the URL or port changed you can try edit the already stored MMW server in MMA or add the URL manually.
If the MMW server is available, but you still cannot connect, then verify whether your device has allowed access on MMW side.

Best Regards,
Martin
TroubleClef
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by TroubleClef »

martin.bohac wrote: Mon Jan 11, 2021 1:15 pm Hi,
I have check all your logs.
I have one idea.
I can see that Device descriptor retrieval failed, no response from http://10.0.0.104:51095/DeviceDescription.xml
I think this was the original URL of MediaMonkey server, which is unavailable.
Can you confirm URL and port of your MMW server? (You can check it in MMW/Options/Library/Media Sharing)

You selected this item with URL http://10.0.0.11:9000/TMSDeviceDescription.xml, UDN : null
as WifiSync server but in my opinion this is not wifi sync server and the connection to this server is denied, because this is not MediaMonkey Server, but your stored UPnP server, right?
You can check it that you copy url http://10.0.0.11:9000/TMSDeviceDescription.xml to your internet browser and you should see XML file where is e.g <friendlyName> field.
This server should be not listed as WifiSync Server(this is a bug on MMA side).

Anyway, this is not a cause why you don't see or you can't connect to the MMW server
You should verify MMW URL and also copy it to the internet browser to check whether MMW is available. If this URL is also unavailable in the browser, then the issue must be outside MMA.

If you found out that the URL or port changed you can try edit the already stored MMW server in MMA or add the URL manually.
If the MMW server is available, but you still cannot connect, then verify whether your device has allowed access on MMW side.

Best Regards,
Martin


Hi thank you. I will try to answer but my skill in this is limited! In any case, I have have never changed the Media Sharing settings or wifi sync settings after setting it up so I'm not sure why there would suddenly be a problem.

"I can see that Device descriptor retrieval failed, no response from http://10.0.0.104:51095/DeviceDescription.xml
I think this was the original URL of MediaMonkey server, which is unavailable.
Can you confirm URL and port of your MMW server? (You can check it in MMW/Options/Library/Media Sharing)"

In the Media Sharing window IP Address is 10.0.0.104:51095 . If I select that item and go to "Options", under the "Server" tab it is set as "Automatic", but in the dropdown is the location 10.0.0.104 The Port is 51095. Should I change something in MMW or MMA?

"You selected this item with URL http://10.0.0.11:9000/TMSDeviceDescription.xml, UDN : null
as WifiSync server but in my opinion this is not wifi sync server and the connection to this server is denied, because this is not MediaMonkey Server, but your stored UPnP server, right? "

I believe you're right that this URL is the UPnP server. After I was having problems initially, I thought I was advised in an earlier post here to copy the UPnP addess to the wifi sync server. Maybe that was my misunderstading, but the problem started before this.

So if I paste these URL's into a web browser what am I looking for? When I paste the first one you listed I get a several lines long text string. This is just the first line: "1 0 urn:schemas-upnp-org:device:MediaServer:1 MediaMonkey Library (DESKTOP-DKIP1A2) Ventis Media, Inc. http://www.ventismedia.com/ MediaMonkey Media Server MediaMonkey Sync Server http://www.mediamonkey.com/ 4.0 uuid:9eef1e5b-4f3b-4eee-9c55-ce32a50e9297 DMS-1.50 image/png 120 120 24 /images/platinum-120x120.png "

Please let me know what you think. Thanks again!
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martin.bohac
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by martin.bohac »

Did you use web browser on your phone?
If yes, then MediaMonkey server should be visible in "Options/Wi-Fi sync/Select sync server" too (item with Sever Icon, server name, and server IP address) can you provide screenshot?

If the server is visible and you click on the server, you should be prompt to select storage, right?
After you choose storage you should get to the Sync setting if in this case MMA is connecting but the connection fails, you should also verify whether the device has allowed access to MMW in MMW/Options/Portable Device Sync/Your Device Name - Storage Name/Configure... and there check "Grant remote sync/access rights to the MediaMonkey Library".
TroubleClef
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by TroubleClef »

martin.bohac wrote: Tue Jan 12, 2021 10:42 am Did you use web browser on your phone?
If yes, then MediaMonkey server should be visible in "Options/Wi-Fi sync/Select sync server" too (item with Sever Icon, server name, and server IP address) can you provide screenshot?

If the server is visible and you click on the server, you should be prompt to select storage, right?
After you choose storage you should get to the Sync setting if in this case MMA is connecting but the connection fails, you should also verify whether the device has allowed access to MMW in MMW/Options/Portable Device Sync/Your Device Name - Storage Name/Configure... and there check "Grant remote sync/access rights to the MediaMonkey Library".


Hi, thanks again.

I tried http://10.0.0.104:51095/DeviceDescription.xml in the web browser on my phone and it goes nowhere.

When I look at MMA "Options/Wi-Fi sync/Select sync server" it shows "MediaMonkeyLIbrary (DESKTOP-DKIP1A2)" this is my computer where MMW and library is installed. When I try to select that in MMA Options, it goes to the next screen to select server but endlessly searches and nothing appears.

My phone with MMA does have access allowed in MMW.

Let me know what is next. Thanks.
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martin.bohac
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by martin.bohac »

Hi,
so the url http://10.0.0.104:51095/DeviceDescription.xml is not reachable from your device.
I guess it can be caused due to firewall setting.
Also, you can try to change the port of the MediaMonkey server e.g to 12561, and then edit the URL in MMA (long click on server > edit) but be careful to do not typo. Maybe a more safe way is to resave the server ((long click on server > remove, long click on server > save)).
TroubleClef
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Re: Log ID TSZQ4SU4VZ No wifi sync

Post by TroubleClef »

martin.bohac wrote: Thu Jan 14, 2021 5:02 pm Hi,
so the url http://10.0.0.104:51095/DeviceDescription.xml is not reachable from your device.
I guess it can be caused due to firewall setting.
Also, you can try to change the port of the MediaMonkey server e.g to 12561, and then edit the URL in MMA (long click on server > edit) but be careful to do not typo. Maybe a more safe way is to resave the server ((long click on server > remove, long click on server > save)).


When I tap the wifi sync server in MMA options, it goes to the next screen but there's no server to edit or re-save. It just searches and finds nothing. So at the top of that screen I tap "+" and manually add http://10.0.0.104:51095/DeviceDescription.xml Then it appears in the list but is greyed out and says "The stored media server is unavailable" If I then try the steps you suggest and remove it, it does not reappear to re-save. I have enter the url again manually. Once entered, I try to do a wifi sync but it won't connect. I also tried changing the port but still have all the same problems.

I confirmed my MMW laptop still has the same url. Not sure what else to check. When you say "firewall setting" I don't know what to check, I haven't changed any security settings anywhere throughout the time I've used MM.

Let me know what you think.
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MMA beta tester
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