Does this install warning message have to be so alarming? [#17147]

[Barry4679]

Does this message have to be so alarming?

ie. maybe assure the user that their database and config options will not be "overridden"

[drakinite]

You have a good point. It made sense for beta builds, where big (and breaking) changes could occur. But for stable updates, it's not a good idea to be so alarming. I'll ask about it.

[rusty]

I suppose the only issue is the 'Warning: ' preface. We can remove that.

-Rusty

[Barry4679]

I suppose the only issue is the 'Warning: ' preface. We can remove that.

I don't think that there is any problem with the word "warning" ... the "will overwrite a an existing xxx installation" and the exclamtion mark are the alarming parts.

It would be good if people could be reassured that it doesn't blitz their database or config settings.

[dypsis]

There is a similar warning for a portable installation.
It scares the hell out of me every time.

[drakinite]

It might also be good to remove the exclamation point, as well:

"This will update an existing non-portable installation. Do you wish to proceed?"

Since it's not something that the user should ever be worried about, so the language choice would ideally reflect that.

[rusty]

Thanks!

After reviewing your comments / discussing with drakinite, it seems that the best solution is to get rid of the warning entirely for 'normal' update usecases (i.e. updating MM5 (regular) --> MM5 (regular) OR MM5 (portable) --> MM5 (portable) since there's already a notification of how the update will proceed in the following dialog in the wizard.

Documented at:
https://www.ventismedia.com/mantis/view.php?id=17147

-Rusty

[Barry4679]

After reviewing your comments / discussing with drakinite, it seems that the best solution is to get rid of the warning entirely for 'normal' update usecases (i.e. updating MM5 (regular) --> MM5 (regular) OR MM5 (portable) --> MM5 (portable) since there's already a notification of how the update will proceed in the following dialog in the wizard.

In 2281 the warning hasn't gone away "entirely".

Why am I being "warned" with an exclamation mark if my database and option settings are safe? What are you warning me against?
If you are going to issue a warning you need to address the elephant in the room.

Even if you removed the (redundant?) warning, you still should state what will happen to the customer's data and setting if they proceed with the install.

[drakinite]

If you're referring to the note that's in the summary screen right before the installation starts, I don't believe that the notice should be removed entirely. After all, the user should know whether they're installing it in the right place or not. I personally have no issue with the text as it appears in the summary screen, because it's not in-your-face like the previous popup warning.

What if we settled for removing the "Warning:" from the text, for that situation where it's an MM5->MM5 update?

[Peke]

Hi,
MM5 UI is is open for changing and any changes to core .js files and MM5 functionality will be overwritten by factory files on installation.

Maybe wording needs to be corrected to be more clear?

Suggestions?

[Barry4679]

What if we settled for removing the "Warning:" from the text, for that situation where it's an MM5->MM5 update?

Drakinite I agree your point about it being less of an issue as is less in your face.

What about if you "settled for" for some statement about whether or not the users data and options settings would be retained?
Currently the user sees that something is about to be "overwritten" ... so shouldn't the above point be made clear?

MM5 UI is is open for changing and any changes to core .js files and MM5 functionality will be overwritten by factory files on installation.
Maybe wording needs to be corrected to be more clear?

Suggestions?

Suggestions as above, and in my previous posts.

I don't think that people care about any .js files etc ... you have said that the existing installation is is being overwritten.
At least one other long term user has written here that this wording is alarming.
You should clear it up by a statement covering what happens with the user's data and option settings.

[drakinite]

Okay, I see now.
How about:

MM5 -> MM5:
"This will over-write an existing (non-portable/portable) installation!
Your database and settings will not be changed."

MM4 -> MM5:
"Warning: This will over-write an existing (non-portable/portable installation!
You will have the option to import your database and settings."

I think there was a bit of resistance because we're trying to get MM5 translated at the minute, so it would have been preferable to not add new strings. But some things are necessary to change.

[Barry4679]

Thanks drakinite.

All your suggestions sound good.

If there is problem translating the strings they could just delete the whole line. It adds no value IMO.
It is preferable to assure the user that data & settings are safe ... but concern is only raised due to the warning sentence.