File Properties glitch [#17642]

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Werewolfhero
Posts: 34
Joined: Mon Mar 15, 2010 6:03 am
Location: Utah

File Properties glitch [#17642]

Post by Werewolfhero »

Noticed that occasionally the File Properties window glitches after editing too many albums at a time. (been adding all those snazzy Band pics and fixing tags that the overly ambitious MM5 auto tagger wanted to override after install so they'll play nice with how Last.fm says an album is titled) Anyway.... A restart usually fixes it but thought I still might mention it.

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windows 10 home 1909 (current version of build)
AMD R9 390 (current drivers), TLC 32" Smart TV FHD, 1920x1080
MM5 2316
(not sure what else might be needed info wise)
Mediamonkey Gold 5.0.0.2338
Peke
Posts: 14599
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Location: Serbia
Contact:

Re: File Properties glitch

Post by Peke »

Hi,
Such glitch as not reported earlier and I tried today, but as not being able to replicate.
In case of unknown artifacts and UI glitches, common suggestion is to close MM Rename "persistent.json" -> "1persistent.json" start MM5 and if it is all OK then try to copy (not just rename back) "1persistent.json" to new "persistent.json" and see if issue repeats. If yes then open support ticket with attached "1persistent.json" so taht we can analyze and fix the issue.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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rusty
Posts: 7587
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: File Properties glitch

Post by rusty »

Werewolf,

Thanks for the report--unfortunately I couldn't replicate either. Do you observe the issues in other skins?

Thanks!

-Rusty
Werewolfhero
Posts: 34
Joined: Mon Mar 15, 2010 6:03 am
Location: Utah

Re: File Properties glitch

Post by Werewolfhero »

rusty wrote: Mon Mar 08, 2021 8:57 pm Werewolf,

Thanks for the report--unfortunately I couldn't replicate either. Do you observe the issues in other skins?

Thanks!

-Rusty
Yeah it decided to do it again today, As I said in the op, it's kind of random when it decides to do this. Will upload that file later, want to make sure things are logged out before I do. (noticed Last.fm and such are tied to it after following Peke's directions to rename things)
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**EDIT** File was submitted Ticket #951
Last edited by Werewolfhero on Sun Mar 14, 2021 11:53 am, edited 1 time in total.
Mediamonkey Gold 5.0.0.2338
1001Musik
Posts: 78
Joined: Mon Dec 28, 2020 2:19 am

Problem when I call properties

Post by 1001Musik »

If I call up the properties with a right click, then usually only a part is displayed. It is then not possible for me to make entries. Only after several attempts are the settings displayed in full.

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MM Gold 4.1.31.1919 auf Windows 10 Pro 64 Bit "portable Installation" auf externe Festplatte
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frank1969a
Posts: 19
Joined: Sun Feb 28, 2021 6:57 am

Re: Problem when I call properties

Post by frank1969a »

I have a similar problem - on my machines (with the new 5.0.0.2325) MMW5 completely freezes by callling properties.

Just opened a ticket/bug report as below:

Just installed the 5.0.0.2325 to see if the freezing problems are gone.
Importing new files and optimizing database worked.
BUT:
After import the window saying "xxx files imported , xxx files updated" wasn't to be seemed. It was "transparent" and You only saw the "x" to close it. So I couldn't see or save the log files.

After that I chose one entry, clicked "properties" to see / change the tags - and MMW5 freezed again and I could only kill it by task manager.
I meanwhile installed MMW5 on 2 computers, my workstation AND my high end gaming pc. Same with both.

That's what the log files says (about the freezing why calling "Properties" for an entry/track.

Best regards
Frank
frank1969a
Posts: 19
Joined: Sun Feb 28, 2021 6:57 am

Re: File Properties glitch

Post by frank1969a »

I saw the same behaviour in 5.0.0.2316. I use the debug version, so I hope it was included in one of my debug files (sent appr. 10 per day from different machines).
rusty
Posts: 7587
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: File Properties glitch

Post by rusty »

Thanks for all the reports.

Werewolfhero,
Does the mis-drawn dialog only occur on those specific occasions that the dialog appears in the wrong location?
Also, can you provide me with the same info I've asked 1001Musik below?

1001Musik,
Can you provide some info about your system? Specifically:
- what graphics card/chip is your system using?
- what are your settings for a) 'Change the size of apps and text on the main display' and b) 'Display Resolution' ?

Frank1969a,
The issue you're reporting sounds like a different problem. Can you:
- Provide the crashlog ID that appears when the error occurs so that we can match the crashlog you submitted to this description?
- Replicate the problem while running dbgview (see step 4b in the bug reporting instructions

Thanks!

-Rusty

note: tracking the first 2 issues at https://www.ventismedia.com/mantis/view.php?id=17642
frank1969a
Posts: 19
Joined: Sun Feb 28, 2021 6:57 am

Re: File Properties glitch

Post by frank1969a »

rusty wrote: Sun Mar 14, 2021 5:28 pm - Provide the crashlog ID that appears when the error occurs so that we can match the crashlog you submitted to this description?
You mean the crashlog ID from the automatic bug report from the debug version? Have to wait till it happens again. Right now it is "only" freezing, but sending no bugs (have to kill it using task manager)
rusty wrote: Sun Mar 14, 2021 5:28 pm - Replicate the problem while running dbgview (see step 4b in the bug reporting instructions
Just added it to the ticket #945

Thanks
Frank
1001Musik
Posts: 78
Joined: Mon Dec 28, 2020 2:19 am

Re: File Properties glitch

Post by 1001Musik »

rusty wrote: Sun Mar 14, 2021 5:28 pm 1001Musik,
Can you provide some info about your system? Specifically:
- what graphics card/chip is your system using?
- what are your settings for a) 'Change the size of apps and text on the main display' and b) 'Display Resolution' ?
Notebook with GeForce GTX 1050
Display 1920 x 1080
Text size unchanged
WiFi Syncing
MM Gold 4.1.31.1919 auf Windows 10 Pro 64 Bit "portable Installation" auf externe Festplatte
MM Gold 5.0.0.2325 Beta "portable Installation" auf externe Festplatte
MM Android 1.4.3.0948 Pro auf folgenden Geräten

Phones: Huawei P30 Pro Android 10.0 / Tablet: Samsung Galaxy Tab S4 Android 10
Werewolfhero
Posts: 34
Joined: Mon Mar 15, 2010 6:03 am
Location: Utah

Re: File Properties glitch [#17642]

Post by Werewolfhero »

Some of this in the op but here's a few more specifics

Cyberpower PC
AMD Ryzen 3 2300x quad core 3.5ghz
16gig ram
windows 10 home 1909 (current version of build)
AMD R9 390 (current drivers)
TLC 32" Smart TV FHD, 1920x1080 / Wacom 16" 1920x1080
MM5 2316

And its really random when it decides to glitch out. For me, most of the time its when its where it should be, but I have noticed it appear towards the bottom of the screen every once in awhile.
Mediamonkey Gold 5.0.0.2338
rusty
Posts: 7587
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: File Properties glitch [#17642]

Post by rusty »

Thank you all. We're looking into this...

-Rusty
1001Musik
Posts: 78
Joined: Mon Dec 28, 2020 2:19 am

Re: File Properties glitch [#17642]

Post by 1001Musik »

I tried to find the error earlier. What I notice is that the problem only seems to occur when I mark multiple songs to change the properties. If I click on a single song, there don't seem to be any problems.
WiFi Syncing
MM Gold 4.1.31.1919 auf Windows 10 Pro 64 Bit "portable Installation" auf externe Festplatte
MM Gold 5.0.0.2325 Beta "portable Installation" auf externe Festplatte
MM Android 1.4.3.0948 Pro auf folgenden Geräten

Phones: Huawei P30 Pro Android 10.0 / Tablet: Samsung Galaxy Tab S4 Android 10
berni
Posts: 29
Joined: Fri Nov 16, 2007 10:50 am
Contact:

Re: File Properties glitch [#17642]

Post by berni »

The same mistake for me but no matter whether single or multiple songs.
Sometimes the error occurs quite normally, then 2 3 times the error and I cannot make any entries because I cannot get into the correct menu. (Song lyrics)
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berni
Ludek
Posts: 4222
Joined: Fri Mar 09, 2007 9:00 am

Re: File Properties glitch [#17642]

Post by Ludek »

Hi,
could you please test whether the issue still exists with this build 2326 : https://www.dropbox.com/s/32o4rxezlst1h ... g.exe?dl=0 ?

EDIT: And if you are still seeing the drawing artifacts even with 2326 then please replace mminit.js from 2326 by this one https://www.dropbox.com/s/m0lb1w9yd0fpp ... it.js?dl=0 and let us know the results

Thanks!
Last edited by Ludek on Fri Mar 19, 2021 6:30 pm, edited 2 times in total.
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