After (not) sending Error Report, MM freezes

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FrankC
Posts: 26
Joined: Tue Feb 08, 2011 1:21 pm

After (not) sending Error Report, MM freezes

Post by FrankC »

I have had several problems at which MM5 presented the Error Report window. Then, when clicking the Send button, it does or does not send it. (If it does not, it stalls.) And in both cases, MM freezes. I have to use Task Manager to close the program.

This is not about a specific error, but about how MM handles/reacts to errors, and about the inability to close it in a normal manner then.
MMW4 free and MMW5 Gold
Computer: Win10 Pro 64b
Phone: Samsung A50 (Android 11) w/ Samsung Music and MM Android Pro
iPods: Touch 4th Gen, Nano 2nd Gen, Nano 4th Gen
iPad: Pro 2020
All software current on updates
Lowlander
Posts: 49421
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: After (not) sending Error Report, MM freezes

Post by Lowlander »

Which build of MM5 are you seeing this on?
Lowlander (MediaMonkey user since 2003)
Snofru
Posts: 164
Joined: Tue Dec 27, 2016 8:12 am

Re: After (not) sending Error Report, MM freezes

Post by Snofru »

I can confirm this with the current build 5.0.0.2338.

And I'd like to add that there is no option to cancle the sending of the error report.
MMW Version 4.1.31.1919 Portable
MMW Version 5.0.0.2401 Portable
Samsung Galaxy S9 and Sony NW-A105 with MMA Beta 1.4.2.0952
Peke
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Location: Serbia
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Re: After (not) sending Error Report, MM freezes

Post by Peke »

Hi,
MM5 already crashed and is frozen in most cases before you see error dialog.

You should locate any non sent Error logs at "%appdata%\EurekaLab s.a.s\EurekaLog\Bug Reports\" or at "%appdata%\EurekaLog\MediaMonkey" that you can attach to open ticket.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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TonyCh
Posts: 1
Joined: Sat Apr 24, 2021 7:09 am

Re: After (not) sending Error Report, MM freezes

Post by TonyCh »

I too am getting this problem but there are no non-sent error logs to send.
What happens:- After a fresh install of MMW Gold 5.0.0.2338, I added folders for searching and everything seemed okay. Then, after 5 minutes or so, all I had was a white screen and the programme was non responsive. It was terminated with Task Manager and MMW5 launched again. Same thing happened - multiple times and always, no non-sent error report.
Just launching the programme, not playing anything and not invoking any database action, the programme still crashes to a white screen.
I deleted the database and didn't invoke any search for content and this still crashed after 10 minutes.
I've used MMW Gold since 2017 and have never had this problem before now so it would be nice if someone can find out what's causing this and provide an update.

Windows 10 Pro 10.0.19042 Intel i7 2700K - 32gb ram.
MMW 5.0.0.2338
No un-sent error reports in /appdata/roaming/EurekaLab s.a.s/EurekaLog/Bug Reports.

Update: MMW 5.0.0.2338 uninstalled and MMW 4.1.24.1883 reinstalled. Everything works fine so I guess there are still bugs in V5.0.0.2338.
Last edited by TonyCh on Sat Apr 24, 2021 10:53 am, edited 2 times in total.
Lowlander
Posts: 49421
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: After (not) sending Error Report, MM freezes

Post by Lowlander »

Please capture the white screen in a debug log (step 4b) instead: https://www.mediamonkey.com/forum/viewt ... 30&t=86643 Attach it to a Support Ticket which should help the developers discover why you're seeing this.
Lowlander (MediaMonkey user since 2003)
FrankC
Posts: 26
Joined: Tue Feb 08, 2011 1:21 pm

Re: After (not) sending Error Report, MM freezes

Post by FrankC »

@Lowlander — My version is 5.0.0.2316. When I click Help > Check For Updates, it says that it is the current version.

@Peke — I located the folder that you mention, but it's empty.
MMW4 free and MMW5 Gold
Computer: Win10 Pro 64b
Phone: Samsung A50 (Android 11) w/ Samsung Music and MM Android Pro
iPods: Touch 4th Gen, Nano 2nd Gen, Nano 4th Gen
iPad: Pro 2020
All software current on updates
Lowlander
Posts: 49421
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: After (not) sending Error Report, MM freezes

Post by Lowlander »

2338 is the current release, please update: https://www.mediamonkey.com/forum/viewt ... 86639&sd=d
Lowlander (MediaMonkey user since 2003)
Ludek
Posts: 3918
Joined: Fri Mar 09, 2007 9:00 am

Re: After (not) sending Error Report, MM freezes

Post by Ludek »

Please ensure that you installed _Debug build: https://www.mediamonkey.com/sw/MediaMon ... _Debug.exe
Only debug build can submit/gebnerate logs, thanks!
rusty
Posts: 7544
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: After (not) sending Error Report, MM freezes

Post by rusty »

Hi Frankc,
My version is 5.0.0.2316. When I click Help > Check For Updates, it says that it is the current version.
The update notification should now be working even if the beta builds notification option isn't enabled.

Thanks for letting us know.

-Rusty
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