crash several times when for instance the Properties window should close

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raconsta
Posts: 12
Joined: Sun Nov 21, 2010 5:46 pm

crash several times when for instance the Properties window should close

Post by raconsta »

I had to use the task manager several times since I installed MM5 as the Properties window does not close sometimes, therefore I needed to force close the application. I have 2 different screenshots happening both today. Of course I'll share the pictures with you if you wish.
dtsig
Posts: 3588
Joined: Mon Jan 24, 2011 6:34 pm

Re: crash several times when for instance the Properties window should close

Post by dtsig »

what version are you using ... i haven't seen this
Where's the db and ini stored
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Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig
raconsta
Posts: 12
Joined: Sun Nov 21, 2010 5:46 pm

Re: crash several times when for instance the Properties window should close

Post by raconsta »

5.0.0.2338 portable
Peke
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Joined: Tue Jun 10, 2003 7:21 pm
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Re: crash several times when for instance the Properties window should close

Post by Peke »

Hi,
Please update to 2424 from viewtopic.php?f=30&t=86639&sd=d
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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How to attach PICTURE/SCREENSHOTS to forum posts
raconsta
Posts: 12
Joined: Sun Nov 21, 2010 5:46 pm

Re: crash several times when for instance the Properties window should close

Post by raconsta »

thank you, Rusty - I am doing it now.
raconsta
Posts: 12
Joined: Sun Nov 21, 2010 5:46 pm

Re: crash several times when for instance the Properties window should close

Post by raconsta »

Nope - it did it again!
Peke
Posts: 17446
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: crash several times when for instance the Properties window should close

Post by Peke »

Hi,
Close MM and rename Persistent.json and Persistent.json.BCK by adding ! as prefix so that MM create new ones on next start.

If that helps, then please zip both renamed files and attach to Support Ticket.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
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How to attach PICTURE/SCREENSHOTS to forum posts
raconsta
Posts: 12
Joined: Sun Nov 21, 2010 5:46 pm

Re: crash several times when for instance the Properties window should close

Post by raconsta »

I renamed the 2 files and today the same thing happened again
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: crash several times when for instance the Properties window should close

Post by Lowlander »

Please capture this crash with the debug version of build 2424 and attach the log to a Support Ticket: viewtopic.php?f=30&t=86639
raconsta
Posts: 12
Joined: Sun Nov 21, 2010 5:46 pm

Re: crash several times when for instance the Properties window should close

Post by raconsta »

OK, it crashed. I did not close it yet with the task manager. What do I do now?
dtsig
Posts: 3588
Joined: Mon Jan 24, 2011 6:34 pm

Re: crash several times when for instance the Properties window should close

Post by dtsig »

were you capturing it in DebugView? If so SAVE the logfile to a location you will remember. Then you might have to zip it. Create a support ticket and upload the file
Where's the db and ini stored
Reporting Bugs
Where tags are stored

Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig
raconsta
Posts: 12
Joined: Sun Nov 21, 2010 5:46 pm

Re: crash several times when for instance the Properties window should close

Post by raconsta »

i dont know how to do this. this is what i need help with
dtsig
Posts: 3588
Joined: Mon Jan 24, 2011 6:34 pm

Re: crash several times when for instance the Properties window should close

Post by dtsig »

Ok .. i am going to assume you have downloaded and installed the newest beta version of MM from Lowlanders link.
In the signature section of this post there are 3 links .. the middle one "Reporting Bugs" section 4b talks about creating a debug log and posting it. I will go over this now.
1) First download DebugView as mentioned. This is a microsoft link so you can feel safe. Once you download DebugView you will need to unzip it to a folder you will remember.
2) Be sure that MM is off. DClick dbgView.exe in the folder you unzipped to from 1. It will start and have a blank screen.
3) Start MM. at this point dbgView window will become very buzy.
4) Now try to get the error to happen. Keep dbgView running while you do this.
5) Once the error occurs you can close MM.
6) File - Save the DebugView window.
7) Close DebugView
8) Zip the saved log file. for this you should be able to RightClick the file in file explorer. Use Send To and compressed file.
9) Come back to the forum and at the top of the forum page select Support and create a report. Upload the file you zipped.

If you have any problems come back with the number and what the problem is.

Hope this helps
Dtsig
Where's the db and ini stored
Reporting Bugs
Where tags are stored

Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig
raconsta
Posts: 12
Joined: Sun Nov 21, 2010 5:46 pm

Re: crash several times when for instance the Properties window should close

Post by raconsta »

Thank you! I'm doing it now.
Rad
raconsta
Posts: 12
Joined: Sun Nov 21, 2010 5:46 pm

Re: crash several times when for instance the Properties window should close

Post by raconsta »

Done!
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