MM5 error on search

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pip_pill
Posts: 101
Joined: Sun Feb 26, 2017 3:55 pm

MM5 error on search

Post by pip_pill »

Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM5 error on search

Post by Lowlander »

Which Build (Help > About) of MediaMonkey 5?
pip_pill
Posts: 101
Joined: Sun Feb 26, 2017 3:55 pm

Re: MM5 error on search

Post by pip_pill »

5.0.1.2427
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM5 error on search

Post by Lowlander »

Please capture these types of errors in a debug log (step 4b) and attach the log to a Support Ticket: viewtopic.php?f=30&t=86643

A developer will then be able to analyze why this happened in your setup.
pip_pill
Posts: 101
Joined: Sun Feb 26, 2017 3:55 pm

ACCESS EXCEPTION AACCESSVILOATION v

Post by pip_pill »

v5.0.1.2427
Result of clicking on artist in filter (Red Foley...) then immediately (Red Hot chilli...) then immediately back to (Red Foley...) hung up for a few seconds - then this popped up https://drive.google.com/drive/folders/ ... sp=sharing
Did not Restart clicking restart!
Did not restart application clicking on desktop short cut
Not Visible in Task manager to shutdown
Going to restart computer.....
Ludek
Posts: 4947
Joined: Fri Mar 09, 2007 9:00 am

Re: MM5 error on search

Post by Ludek »

It seems that you are not using the Debug build, but regular build?
With debug build crash log would be automatically generated to submit and you could write just log ID of the submitted crash here to analyze. Note that debug build acts a little bit slower though.
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