Exception Error every time

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rcherry
Posts: 3
Joined: Sun May 10, 2009 2:02 am

Exception Error every time

Post by rcherry »

Application throw an exception Exception EExternal Exception in modual KERNALBASE.dll at 0012A6E2
External exception E0000008
Would you like to restart MediaMonkey in Safe mode?


Never allows you to get into Safe mode?
dtsig
Posts: 3399
Joined: Mon Jan 24, 2011 6:34 pm

Re: Exception Error every time

Post by dtsig »

little more information ... is this a new install .. what version .. has it ever worked? what were you doing when this happened?
Where's the db and ini stored
Reporting Bugs
Where tags are stored

Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig
Lowlander
Posts: 49781
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Exception Error every time

Post by Lowlander »

Please capture in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... 30&t=86643 This will allow a developer to look at why this error occurred.
Lowlander (MediaMonkey user since 2003)
rcherry
Posts: 3
Joined: Sun May 10, 2009 2:02 am

Re: Exception Error every time

Post by rcherry »

What that means exactly, I have no idea.
Steps I take:
I download the product.
I do an install.
Launch
Comes up on the home screen and locks.
My cursor does nothing
60 seconds later a popup
"Application error
Application throw an exception Exception EExternalException in modual Kernalbase.dll at 0012A6E2.
External exception E0000008."
Options include Restart, Restart in Safe mode or continue.
Either option the app turns white and does nothing.
I've been using Media Monkey for years. 4.xx works fine.
Peke
Posts: 14270
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Exception Error every time

Post by Peke »

Hi,
Can you please open support ticket and reference to this topic where we can privately get to bottom of this?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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rusty
Posts: 7565
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Exception Error every time

Post by rusty »

rcherry wrote: Sat May 08, 2021 2:07 pm What that means exactly, I have no idea.
It might sound a bit ominous, but it won't take that long to send us a debug log. Here's what you do:

1) Install https://www.mediamonkey.com/beta/MediaM ... _Debug.exe (don't run it yet)
2) Download the DbgView application from: http://technet.microsoft.com/en-us/sysi ... s/bb896647
3) Generate the debug log:
- Execute DbgView.
- Execute MediaMonkey.exe and reproduce the bug
--> You'll see logs being generated in DbgView (if not try running DBGView as Administrator)
- Save the log messages from DbgView to a file, compress it (ZIP, RAR). If the file is too large ( > 2MB) then upload the file to a free file hosting service (DropBox, RapidShare, FileDropper, MediaFire, ...).
4) If a crashlog dialog appears, copy the crashlog ID
5) Open a ticket in our helpdesk and send the debug log (and crashlog ID) with reference to this thread.

Thanks so much for your help!

-Rusty
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