Getting Error Message When Trying to Play Music

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bobbyj0708
Posts: 2
Joined: Thu Aug 05, 2010 8:09 pm

Getting Error Message When Trying to Play Music

Post by bobbyj0708 »

I'm getting an error message saying "Mediamonkey is unable to decode this format" when I try playing music after MS did an auto update to Windows 10. I just bought MM5 and the Codec package and that didn't work and after clicking the "find missing codec" button I get the message that my Win 10 codecs are up to date.

I have no idea what's going on... can anyone help?
Peke
Posts: 14620
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
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Re: Getting Error Message When Trying to Play Music

Post by Peke »

Hi,
What file formats you are trying to play, also you have when you open Computer info hat version opf indos you have installed eg. do you have N in Windows name?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Lowlander
Posts: 50838
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Getting Error Message When Trying to Play Music

Post by Lowlander »

Besides solving for Windows N if you have that: https://www.mediamonkey.com/support/kno ... -8-8-1-10/ (Windows updates seem to require users to install codecs again).

Also make sure you're on MediaMonkey 5.0.1: viewtopic.php?p=485073#p485073
bobbyj0708
Posts: 2
Joined: Thu Aug 05, 2010 8:09 pm

Re: Getting Error Message When Trying to Play Music

Post by bobbyj0708 »

The Windows N issue was the problem. Thanks for your help.
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