MMW5 Locks up often

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swjunckie
Posts: 3
Joined: Fri Sep 25, 2009 1:17 pm

MMW5 Locks up often

Post by swjunckie »

About once a day, I have to force close MMW5. What is on-screen is a black square of the last requested operation, but no controls populated. I have no way to close said window/pop-up. I have to force close and restart to continue the operations. This usually occurs when I'm tagging, adding artwork, adjusting properties, or ripping.

System: win 10, latest updates.
Peke
Posts: 17457
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
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Re: MMW5 Locks up often

Post by Peke »

Hi,
Have you tried to pres ESC on keyboard after clicking on black screen?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Lowlander
Posts: 56491
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MMW5 Locks up often

Post by Lowlander »

What operation were you doing that opened the black dialog? Did you have the screen go to sleep/turn off after you started the operation?

Can you click where you expect the OK or Cancel button to be to close the black dialog?
swjunckie
Posts: 3
Joined: Fri Sep 25, 2009 1:17 pm

Re: MMW5 Locks up often

Post by swjunckie »

Usually getting ready to tag or rip. Last time I was just adjusting properties. I'll attempt ESC next time. Clicking has no response whatsoever besides the error ping. :o

It has happened enough, that I think it is a true bug.
Lowlander
Posts: 56491
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MMW5 Locks up often

Post by Lowlander »

A debug log (step 4b) may help shed light on the problem: viewtopic.php?f=30&t=86643
swjunckie
Posts: 3
Joined: Fri Sep 25, 2009 1:17 pm

Re: MMW5 Locks up often

Post by swjunckie »

https://drive.google.com/file/d/12mYpZu ... sp=sharing

Example. It just gave me the blackout pop-up again. I did switch over to another app. I came back to the this black window. ESC doesn't close it. No click anywhere on the screen affects the operation.
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