MM5, Windows 11 Freezes on Start Up

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EagleScout
Posts: 10
Joined: Tue Mar 27, 2012 11:04 am

MM5, Windows 11 Freezes on Start Up

Post by EagleScout »

Hello,
When I try to open MM it freezes on a white screen and logo box. I am running Windows 11, but the problem was there before the upgrade. I have my music files on a portable drive. Uninstalled and reinstalled twice, no luck.

Thanks
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM5, Windows 11 Freezes on Start Up

Post by Lowlander »

Which Build of MediaMonkey 5 are you using?
EagleScout
Posts: 10
Joined: Tue Mar 27, 2012 11:04 am

Re: MM5, Windows 11 Freezes on Start Up

Post by EagleScout »

I'm using the most recent download
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM5, Windows 11 Freezes on Start Up

Post by Lowlander »

EagleScout
Posts: 10
Joined: Tue Mar 27, 2012 11:04 am

Re: MM5, Windows 11 Freezes on Start Up

Post by EagleScout »

5.0.1.2433
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM5, Windows 11 Freezes on Start Up

Post by Lowlander »

Please try with the latest test build as this issue may already been fixed.
EagleScout
Posts: 10
Joined: Tue Mar 27, 2012 11:04 am

Re: MM5, Windows 11 Freezes on Start Up

Post by EagleScout »

Tried both of the new versions and same problem, program stops on the logo screen
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MM5, Windows 11 Freezes on Start Up

Post by Lowlander »

Please capture this in a debug log (step 4b) with the new version and attach the log to a Support Ticket: viewtopic.php?f=30&t=86643

This will help a developer analyze why this happens in your setup.
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