Sync no longer possible
Moderator: Gurus
Sync no longer possible
Hello,
I try to sync my Android device with my PC as I did it very often. The profile is still visible in MMW5 but I cannot select the sync button.
In Explorer my Android device is vissible and I can open it and see all directories.
In the Android device the copy function for files is enabled.
There is nothing more I remember what I can do. Does someone has any idea what could be wrong?
I try to sync my Android device with my PC as I did it very often. The profile is still visible in MMW5 but I cannot select the sync button.
In Explorer my Android device is vissible and I can open it and see all directories.
In the Android device the copy function for files is enabled.
There is nothing more I remember what I can do. Does someone has any idea what could be wrong?
Re: Sync no longer possible
Are you saying the the [Sync now] button is not available here:
https://www.dropbox.com/s/a2s60lz53h4a7 ... 4.png?dl=0
?
Re: Sync no longer possible
I don't have the [Sync Now] button.
The [Apply] button is deactivated.
And if I click mouse right on the device the sync function is deactivated as well.
The [Apply] button is deactivated.
And if I click mouse right on the device the sync function is deactivated as well.
Re: Sync no longer possible
Are you sure that the device is enabled (right click on it under Devices & Services to check? Also which Build (Help > About) are you using and can you browse the device in File Explorer?
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
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Re: Sync no longer possible
I'm having the same problem. There's no "sync now" button when I click on my device.
Re: Sync no longer possible
In that case please answer the same questions.
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Re: Sync no longer possible
Does the device appear as 'Connected' (as on my screenshot above) or what's the state of the device on the Summary page?
Are you on the latest build 5.0.2.2524 ? It could be instance of https://www.ventismedia.com/mantis/view.php?id=18615 or https://www.ventismedia.com/mantis/view.php?id=18596 already fixed in 2524.
If you are still seeing this on 2524 then please capture this in DbgView and attach to a ticket (see item 4b here: viewtopic.php?f=30&t=86643 )
Are you on the latest build 5.0.2.2524 ? It could be instance of https://www.ventismedia.com/mantis/view.php?id=18615 or https://www.ventismedia.com/mantis/view.php?id=18596 already fixed in 2524.
If you are still seeing this on 2524 then please capture this in DbgView and attach to a ticket (see item 4b here: viewtopic.php?f=30&t=86643 )
Re: Sync no longer possible
I am sorry for the late reply, but I was very busy in the last days.
When I ow connect my device with the computer it is no longer shown in MM but I can brows the device with the Windows explorer. I have no idea what else I can do or try.
When I ow connect my device with the computer it is no longer shown in MM but I can brows the device with the Windows explorer. I have no idea what else I can do or try.
Re: Sync no longer possible
I sometimes have similar issues. 2 things usually help:
1. Restart MMW5 with the device still attached. Sometimes this seems to be needed to find it.
2. Select "Devices and Services" and then select the small (well hidden!) "(Show all)" at the top. There you probably find your device (but to sync you probably have to do 1. again).
1. Restart MMW5 with the device still attached. Sometimes this seems to be needed to find it.
2. Select "Devices and Services" and then select the small (well hidden!) "(Show all)" at the top. There you probably find your device (but to sync you probably have to do 1. again).
MMW Version 5.1.0.2827 Portable
Samsung Galaxy S23+, S9 and Sony NW-A105 with MMA Beta 2.0.0.1156
Samsung Galaxy S23+, S9 and Sony NW-A105 with MMA Beta 2.0.0.1156
Re: Sync no longer possible
Thank you for your ideas. I now have my device again visible in the left tree and in the main window. But I still cannot synchronize it. In the contect menu this function is deactivated and on main screen is missing the button.
Edit: After the next restart of MM my device disappeared again.
Edit: After the next restart of MM my device disappeared again.
Re: Sync no longer possible
If you are still seeing this on 2524 then please capture this in DbgView and attach to a ticket (see item 4b here: viewtopic.php?f=30&t=86643 )
Be sure that DbgView is started prior to MM5 start.
Also can you answer my question what is the state of the device on the Summary page, is it 'Connected', 'Disconnected' or 'Disabled' ?
Be sure that DbgView is started prior to MM5 start.
Also can you answer my question what is the state of the device on the Summary page, is it 'Connected', 'Disconnected' or 'Disabled' ?
Re: Sync no longer possible
Hi,
I still have this with built 2524. The device is shown 'Disconnected'.
I will write a ticket.
I still have this with built 2524. The device is shown 'Disconnected'.
I will write a ticket.
Re: Sync no longer possible
Thanks,
I've just replied the ticket, let's continue there...
I've just replied the ticket, let's continue there...