Google Drive Files Not Showing Up
Moderator: Gurus
Google Drive Files Not Showing Up
I've logged into and scanned Google Drive for files but am told none are imported because they don't meet criteria. I'm not sure why, as they are the correct filetype. Any help would be lovely.
Re: Google Drive Files Not Showing Up
Hi,
Can you please open Support ticket and supply us sync log so that we can see why it happened?
Can you please open Support ticket and supply us sync log so that we can see why it happened?
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
How to attach PICTURE/SCREENSHOTS to forum posts
Re: Google Drive Files Not Showing Up
fyi, to send us a debug log, see step 4b here . That'll give us the information needed to figure out why this is happening in your case.
Thanks!
-Rusty
Thanks!
-Rusty
Re: Google Drive Files Not Showing Up
1) How did you upload the files to the Google Drive?
2) What's your checkbox settings in Devices & Services > Google Drive > Remote Content tab ?
It's recommended to use MediaMonkey to upload files to the Cloud Service as MediaMonkey creates it's own database with the media file's tags. This metadata will be missing if you upload files to the Cloud Service outside of MediaMonkey.
See more at:
https://www.mediamonkey.com/wiki/WebHel ... rvices/5.0
2) What's your checkbox settings in Devices & Services > Google Drive > Remote Content tab ?
It's recommended to use MediaMonkey to upload files to the Cloud Service as MediaMonkey creates it's own database with the media file's tags. This metadata will be missing if you upload files to the Cloud Service outside of MediaMonkey.
See more at:
https://www.mediamonkey.com/wiki/WebHel ... rvices/5.0