Sync keeps freezing with exception violation message [#17781]

Get answers about the current version of MediaMonkey 5

Moderator: Gurus

marcov33
Posts: 4
Joined: Fri Feb 19, 2021 9:47 am

Sync keeps freezing with exception violation message [#17781]

Post by marcov33 »

Hi

Syncing for first time with new version and keep getting message Application error message- Access violation at address 009A91E5 in module.

Anyone have any idea what's going on here?

Thanks
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Sync keeps freezing with exception violation message

Post by Lowlander »

Can you please capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... 30&t=86643 This will allow the developers to analyze why this happens in your setup.
Ludek
Posts: 4945
Joined: Fri Mar 09, 2007 9:00 am

Re: Sync keeps freezing with exception violation message

Post by Ludek »

Are you on 2401 ?

There is known Wi-Fi sync issue in between builds 2334 and 2338 that has been already fixed in 2401: https://www.ventismedia.com/mantis/view.php?id=17781

5.0.1.2401 is available here: https://www.mediamonkey.com/forum/viewt ... 53#p480853
marcov33
Posts: 4
Joined: Fri Feb 19, 2021 9:47 am

Re: Sync keeps freezing with exception violation message [#17781]

Post by marcov33 »

Hi Ludek,

Just updated to version 2401 but still getting a Sync Incomplete- connection failed when I use the WIFI. Not working either via cable sync. Any thoughts? On Windows 10 so this could be the issue.

Thanks,
Marc
rusty
Posts: 8393
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: Sync keeps freezing with exception violation message [#17781]

Post by rusty »

Hi Marc,

This is likely a network/config issue. Please check out the following article and let us know if it helps:
https://www.mediamonkey.com/support/kno ... rk-at-all/

Thanks!

-Rusty
Ludek
Posts: 4945
Joined: Fri Mar 09, 2007 9:00 am

Re: Sync keeps freezing with exception violation message [#17781]

Post by Ludek »

Also, be sure that you are using MMA 1.4.4.0952 as it also included a fix re the initial pairing process of Wi-Fi
Post Reply