Sometimes crashes to white screen on startup

Get answers about the current version of MediaMonkey 5

Moderator: Gurus

andyross
Posts: 17
Joined: Sun Sep 16, 2018 5:09 pm

Sometimes crashes to white screen on startup

Post by andyross »

Occasionally, while trying to start MM5, it starts displaying the various cover photos, then suddenly crashes to a white screen. I have to kill it with Task Manager. If I try again, then it works fine. This was an upgrade from 4.x.
This is the info from Event Viewer:
Faulting application name: MediaMonkeyEngine.exe, version: 5.0.0.2338, time stamp: 0x607f0f9f
Faulting module name: UpNp.dll, version: 0.0.0.0, time stamp: 0x607985eb
Exception code: 0xc0000005
Fault offset: 0x000013f1
Faulting process id: 0x1f4c
Faulting application start time: 0x01d74fda11f7d964
Faulting application path: C:\Program Files (x86)\MediaMonkey 5\MediaMonkeyEngine.exe
Faulting module path: C:\Program Files (x86)\MediaMonkey 5\UpNp.dll
Report Id: faddc459-7288-42ab-94f9-64ea4d076f5d
Faulting package full name:
Faulting package-relative application ID:
Peke
Posts: 17446
Joined: Tue Jun 10, 2003 7:21 pm
Location: Earth
Contact:

Re: Sometimes crashes to white screen on startup

Post by Peke »

Hi,
Please upgrade to latest debug version from https://www.mediamonkey.com/forum/viewt ... 86639&sd=d and on crash you should get Crash log screen with log ID that you should be able to write here in order that we can check exact details on why it happened.
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
Image
How to attach PICTURE/SCREENSHOTS to forum posts
Ludek
Posts: 4945
Joined: Fri Mar 09, 2007 9:00 am

Re: Sometimes crashes to white screen on startup

Post by Ludek »

I guess that 5.0.1.2407 Beta fixes the issue, can you confirm ?
Download it from the link that Peke provided.

Thanks!
dbc11no
Posts: 1
Joined: Thu Jun 24, 2021 2:22 am

Re: Sometimes crashes to white screen on startup

Post by dbc11no »

Hi. This was happening for me quite often, but not always with the normal download version. I have now downloaded the latest beta version and it happens all the time. Operating system is Windows 10 Enterprise version 1909 OS build 18363.1556.
Lowlander
Posts: 56465
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Sometimes crashes to white screen on startup

Post by Lowlander »

Are you saying that build 2418 is causing white screens at startup? If so, please capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... 30&t=86643
Post Reply