Purchased codec pack updated then becomes trial + no mp4

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martialartsguy
Posts: 281
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Location: Denver, CO
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Purchased codec pack updated then becomes trial + no mp4

Post by martialartsguy »

This is a bug I noticed when trying to figure out why .mp4 videos are not playing (the sound is present, but no video shows). I am using MM version 4.1.8.1751

I have a purchased download of MM_Codec_Pack_2.0.0.14.mmip, which I install, then update via the Tools > Extensions menu to 2.1.2.105. I then restart MM, and the codec shows as a Trial. Repro:

1. Install purchased codec. It shows as MM codec pack (no "Trial" content).
2. Restart MM
3. Go to Tools > Extensions and update extensions. Select MM codec pack and update.
4. Restart MM
5. Return to Tools > Extensions and now the word Trial appears.
MM 4.1.28.1905
MMA 1.3.7.0906

MM Gold since 2006
Lowlander
Posts: 48086
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5
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Re: Purchased codec pack updated then becomes trial + no mp4

Post by Lowlander »

You need to contact support with your Order Number if you want an update for the purchased version of the MediaMonkey Codec Pack.
Lowlander (MediaMonkey user since 2003)
martialartsguy
Posts: 281
Joined: Mon Apr 03, 2006 9:11 am
Location: Denver, CO
Contact:

Re: Purchased codec pack updated then becomes trial + no mp4

Post by martialartsguy »

Thanks Lowlander,

I guess I'll do that. I don't remember having the issue before when updating, but I could be wrong.
MM 4.1.28.1905
MMA 1.3.7.0906

MM Gold since 2006
Peke
Posts: 13554
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Purchased codec pack updated then becomes trial + no mp4

Post by Peke »

Hi,
MMW 4.1.3.1708 had a bug that make things exactly like you described.

You should update to latest MMW version and install initial Full version from MMIP you downloaded initially before you download update.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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